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26

DO NOT DIVE.

100

DO NOT DIVE.

WATER MAINTENANCE –  

TROUBLE-SHOOTING GUIDE

*RECOMMENDED LEVELS OF CHEMICAL

Free Chlorine 2.0 - 4.0 ppm

pH 7.4 - 7.6

Total Alkalinity 100 - 120 ppm

Calcium Hardness 150 - 250 ppm

PROBLEM

POSSIBLE CAUSES

HOW TO FIX IT

Chlorine / Bromine Odor

•  Excessive Chlorine or  

bromine levels

•  Shock water with non-chlorine 

shock treatment

• Low pH

• Adjust pH if necessary

Water Odor

• Low levels of sanitizer

•  Shock water with non-chlorine 

shock treatment or adjust sani-
tizer levels

• pH out of range

• Adjust pH level if necessary

• Bacteria or algae growth

• Adjust sanitizer if necessary

Cloudy Water

•  Dirty filters or  

inadequate filtration

•  Clean filters and adjust filtration 

times

•  Water chemistry not balanced •  Adjust chemistry levels

•  Suspended particles or  

organic materials

•  Add spa clarifier (see dealer)

• Old water

• Change spa water

Scum Ring Around Spa

•  Build up of oils, dirt and  

organic elements

•  Wipe off with a clean towel add 

an enzyme product.

Eye / Skin Irritation

• Unsanitary water 

•  Shock spa with non-chlorine 

shock

•  Free chlorine level above 5 ppm •  Allow level to drop below 5 ppm

• Poor sanitizer / pH levels

•  Adjust according to spa test strip 

results

Foaming

•  High levels of body oils, 

lotions, soap, etc.

•  Add small amount of defoamer

Deep Blue Water Color 
or Colorful Deposits 
Precipitating from Water

•  Excessive build up in the 

water from total dissolved 
solids, bather load and chem-
ical treatments over time

•  Reaction between substances 

in water and types or exces-
sive amounts of chemicals 
added to water

•  Draining and fresh fill of water 

may be required

* Recommended levels stated in this manual are based on industry standards for permanently installed and portable residential spas 

and swim spas.

Summary of Contents for legacy whirlpool

Page 1: ...OWNER S MANUAL...

Page 2: ......

Page 3: ...s to the customer support section Record Of Ownership Name Address City State Zip Phone Date Purchased Model Serial Dealer Name Service Tech Rep Serial Number Location The serial number for your spa i...

Page 4: ...e Chemicals Important in a Spa 22 Water Maintenance 23 26 Start Up 23 Schedule 24 25 Trouble shooting Guide 26 Regular Maintenance Procedures 27 31 Spa Trouble shooting Guide 32 33 Winterizing Storing...

Page 5: ...ncern The sign should be mounted with screws or another type of permanent fastener Additional or replacement signs can be obtained from your dealer or direct from the factory INTRODUCTION It s time to...

Page 6: ...s unit to connect a minimum 6 AWG 13 302mm2 solid copper conductor between this unit and any metal equipment metal enclosures of electrical equipment metal water pipe or conduit within 5 feet 1 5m of...

Page 7: ...ensure that children can not use this spa unless they are supervised at all times DANGER Risk of Injury The suction fittings in this spa are sized to match the spe cific water flow created by the pum...

Page 8: ...ing a spa f Persons using medication should consult a physician before using a spa since some medication may induce drowsiness while other medication may affect heart rate blood pressure and circulati...

Page 9: ...entry and injuries WARNING People with infections sores or the like should not use the spa Warm and hot water temperatures may allow the growth of infectious bacteria if not properly disinfected CAUTI...

Page 10: ...means provided in the electric supply service panel with a continuous copper wire equivalent in size to the circuit conductors supplying this equipment At least two lugs marked Bonding Lugs are provi...

Page 11: ...NT PAS UTILISER UNE CUVE DE RELAXATION WARNING TO AVOID INJURY EXERCISE CARE WHEN ENTERING OR EXITING THE SPA OR HOT TUB AVERTISSEMENT POUR VITER DES BLESSURES USER DE PRUDENCE EN ENTRANT DANS UNE CUV...

Page 12: ...N ACCORDANCE WITH MANUFACTURER S INSTRUCTION ATTENTION LA TENEUR DE L EAU EN MATI RES DISSOUTES DOIT TRE CONFORME AUX DIRECTIVES DU FABRICANT Hyperthermia occurs when the internal temperature of the b...

Page 13: ...up It is best to turn the diverter valve only when the pump is turned off 6 WATER FEATURE VALVE if equipped Located on the top flange of the spa this smaller valve adjusts water flow to the waterfalls...

Page 14: ...vable should service be required Master Spas recommends at least 3 feet of access be provided around the spa 12 FILTER LID This lid fits over the filter area and weir gate to cover the filters Remove...

Page 15: ...the spa The second pump operates similar to the main pump and is controlled by the Jets II or Aux button on the Topside Control Panel 20 THIRD THERAPY PUMP if equipped This produces water flow through...

Page 16: ...th a qualified contractor or your local building department to confirm that your surface is adequate for supporting a spa All sides of the spa must be accessible for regular maintenance or in the even...

Page 17: ...e spa see Surface Pad Requirements Do not backfill with sand gravel or earth Doing so will void the warranty Plan for complete drainage so standing water never reaches the electrical equipment Plan fo...

Page 18: ...16 DO NOT DIVE SITE PREPARATION GENERAL GUIDELINES 102 DO NOT DIVE...

Page 19: ...ure Each pump has 2 unions and the heater has 2 unions A newly delivered spa may have loose unions caused in transporting the spa Check that all slice valves are open in the up position The slice valv...

Page 20: ...a spa This is not a service covered under warranty To relieve and airlock loosen the union on the discharge of the pump see arrow on picture of pump below Water should leak out Tighten the union and...

Page 21: ...ilter cartridge with a filter cleaner every 30 days and rinse the Eco Pur cartridge with a hose to remove any buildup of containments Do not soak the Eco Pur cartridge in filter cleaner If water appea...

Page 22: ...e skin irritation rapid chlorine or bromine loss and total alkalinity destruction With high pH the results can be cloudy water eye skin irritation scale formation and poor chlorine or bro mine efficie...

Page 23: ...solved by the water i e Like what happens when you put sugar in coffee or tea 10 Useful life of water in days Water should be drained at least once every 180 days Useful life may vary by usage and bat...

Page 24: ...s much quicker evaporation and also will cause minerals and metals to precipitate out of solution 3 Air Dust and other airborne contaminants are introduced into the spa 4 Environment The environment s...

Page 25: ...a Free Chlorine level of 5 to 8 ppm on initial start up to begin sanitizing the spa water Bathers should not enter the spa until the chlorine levels drop below 5 0 ppm Always refer to the chemical man...

Page 26: ...awn into the pumps causing unwarranted damage See the clean your filter elements in the maintenance section of this manual for more information EVERY 180 DAYS Drain and refill your spa with fresh wate...

Page 27: ...equires that whatever is put into it have a pH as close to neutral as possible That is why only chemicals made for spas should be used Always refer to the chemical manufactures dosage rec ommendations...

Page 28: ...cles or organic materials Add spa clarifier see dealer Old water Change spa water Scum Ring Around Spa Build up of oils dirt and organic elements Wipe off with a clean towel add an enzyme product Eye...

Page 29: ...does not have a drain located in the base of the corner proceed to the steps for Figure 2 Grasp the drain cap and pull the assembly out as far as it will go Unscrew the cap from the assembly Push the...

Page 30: ...ith a garden hose spray each element under pressure Periodically the standard filter elements need to be soaked in a filter cleaner compound Do not soak Eco Pur mineral filters in a filter cleaner Eco...

Page 31: ...rnal parts of the diverter valve it may become hard to turn or freeze up completely Excessive force applied to turn the valves can cause unwarranted damage to the valve In this case it is necessary to...

Page 32: ...d with the spa It is provided through the cover manufacturer and may not be through Master Spas Check the tags and labeling on your cover to verify manufacturer and refer to the manufacturer s care ma...

Page 33: ...thin coating exposing the metal to corrosion The best defense to combat corrosion on stainless steel components in your spa is make sure that it is kept clean and free of any chemical build up Always...

Page 34: ...reset the GFCI and house breaker The GFCI should be located in a weather proof box close to the spa but no closer than 5 ft If the spa does not respond contact your local service company PUMP S DO NOT...

Page 35: ...section of manual If the indicator is on the spa should be heating With the cover closed on the spa wait a reasonable amount of time approximately 1 to 2 hours to see if the water temperature is incr...

Page 36: ...his is completed use the shop vac to remove any standing water in the spa and in the equipment area 8 Clean the spa with a soft cloth and a non abrasive spa surface cleaner 9 Replace access panels 10...

Page 37: ...SPA CARE AND MAINTENANCE RECORD DATE Drain Clean Spa Clean Filter Cartridge Test GFCI Soak Filter Cartridge in Solution Clean and Condition Spa Cover Miscellaneous Service Miscellaneous Service DATE...

Page 38: ...SPA CARE AND MAINTENANCE RECORD DATE Drain Clean Spa Clean Filter Cartridge Test GFCI Soak Filter Cartridge in Solution Clean and Condition Spa Cover Miscellaneous Service Miscellaneous Service DATE...

Page 39: ...SPA CARE AND MAINTENANCE RECORD DATE Drain Clean Spa Clean Filter Cartridge Test GFCI Soak Filter Cartridge in Solution Clean and Condition Spa Cover Miscellaneous Service Miscellaneous Service DATE...

Page 40: ...e codes require a heavier gauge wire and must be connected securely to a grounded metal structure such as a cold water pipe All equipment packs are wired for 120 VAC only The only electrical supply fo...

Page 41: ...hot L1 white neutral N and ground will be connected to the spa control system terminals for this 120V configuration MAIN ELECTRICAL PANEL HOUSE DEDICATED 120V 15A WALL RECEPTACLE CONFIGURATION 1 120V...

Page 42: ...and must be con nected securely to a grounded metal structure such as a cold water pipe All Master Spas equipment packs are wired for 240 VAC only The electrical service for your spa must include a 5...

Page 43: ...ANEL HOUSE Key WHT White Neutral BLK Black Hot Line 1 RED Red Hot Line 2 GND Ground WHT BLK GND RED RED WHT GND BLK Refer to wiring diagram inside spa control system for proper power connection to ter...

Page 44: ...30 825 4 690 2 LW INSPIRE 3600 84 x 84 x 36 Configuration 2 240V 50A GFCI 6 325 800 4 625 2 LW INSPIRE SE 9800 84 x 84 x 36 Configuration 2 240V 50A GFCI 6 325 865 4 690 2 LW INTREPID 3400 94 x 94 x 3...

Page 45: ...as been running for at least 2 minutes To display the set temperature press the warm or cool pad Temperature setting is accomplished by pressing warm to increase the temperature or cool to decrease th...

Page 46: ...ycles The first filter cycle begins 6 minutes after the spa is energized The second filter cycle begins 12 hours later Filter duration is programmable for 2 4 6 8 hours or for continuous filtration in...

Page 47: ...s shut down One of the sen sors has detected that the spa water is 110 F 43 C DO NOT ENTER THE WATER Remove the spa cover and allow water to cool At 107 F 42 C the spa should automatically reset If sp...

Page 48: ...re all jets in spa are in their full open position If problem persists contact your dealer or service organization Persistent low flow prob lems Displays on the fifth occurrence of mes sage within 24...

Page 49: ...button s allows changing the Set Temperature while the numbers are flashing in the LCD Pressing the LIGHT button while the numbers are flashing will enter the menus The menus can be exited with certai...

Page 50: ...ave a 2nd pump to turn it on The pumps will now be running in high speed to facilitate priming If the pumps have not primed after 2 minutes and water is not flowing from the jets in the spa do not all...

Page 51: ...ow and the ozone generator will run during filtration On 24 hour circ systems the ozone will run with the 24 hour circ pump The system is factory programmed with two filter cycles that will run 10 min...

Page 52: ...utton again will cause the temperature to change in one direction e g UP After allowing the display to stop flashing pressing the Temperature Button will cause the temperature to flash and the next pr...

Page 53: ...tes at a time when the water temperature reaches 3 F 1 5 C above the set temperature most likely to happen in warm climates If the spa is configured for 24HR circulation the heater pump runs continuou...

Page 54: ...hours SET FLTR12 While the Temperature is still flashing press Light repeatedly until FLTR appears in the LCD SET RANGE Main Screen READY RANGE FLTR12 Main Screen READY RANGE FLTR12 Waiting Several S...

Page 55: ...hour Circ Pump will run by itself when Priming Mode is exited WATER TEMPERATURE IS UNKNOWN After the pump has been running for 1 minute the temperature will be displayed TOO COLD FREEZE PROTECTION A p...

Page 56: ...shut down After the problem has been resolved you must press any button to reset and restart heater start up See Flow Related Checks below HEATER IS TOO HOT OHH One of the water temp sensors has detec...

Page 57: ...een established for at least 1 hour Call for Service SENSOR FAILURE SENSOR A SENSOR B A temperature sensor or sensor circuit has failed Call for Service This message can be reset from the topside pane...

Page 58: ...as been running normally for a period of time MEMORY FAILURE CLOCK ERROR Contact your dealer or service organization CONFIGURATION ERROR SPA WILL NOT START UP Contact your dealer or service organizati...

Page 59: ...r Group Wi Fi Spa Control App This app is available for Apple or Android devices Please refer to the Balboa Water Group website and mobile device app for operation information http www balboawater com...

Page 60: ...e up Volume Down Press once Volume down Press and hold Fast volume down Press once Volume down Press and hold Fast volume down Play Pause Press once Play Pause Press and hold No function Press once To...

Page 61: ...f the pairing process is not effective check the battery voltage of the remote If above 3V DC refer to section 1 5 above top make sure the battery is installed correctly If battery voltage is below 3V...

Page 62: ...or preset button once to listen to the station stored in that button 3 5 SWITCH BETWEEN US AND EUROPEAN FM MODES 1 Make sure dock and remote are turned on and in RADIO mode 2 Press the AUDIO button 6...

Page 63: ......

Page 64: ...ut notice As a manufacturer of spas and related products we stand behind every product we produce pursuant to those representations which are stated in our written limited warranty Your dealer is an i...

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