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REGISTRATION
CUSTOMER SERVICE
www.registermysafe.com
By registering your Master Lock product you can easily retrieve forgotten codes and
combinations. By registering your Master Lock product you can be sure that in the
unfortunate circumstance of a fire you will be guaranteed your replacement product
(provided official paperwork has been completed).
www.masterlock.eu/contact-us/helplines
safes@masterlock.eu
If this product is damaged by fire at any time while still owned by you, the original,
registered owner (the original purchaser), Master Lock will ship a replacement, at Master
Lock‘s own and sole discretion.
To be eligible for this Limited Lifetime After-Fire Replacement Program, the original
purchaser must have registered the product within 30 days of purchase, online at
www.registermysafe.com. Do not ship your product back to Master Lock.
To obtain service under the Limited Lifetime After-Fire Replacement Program, please
contact Master Lock Customer Care: safes@masterlock.eu.
Please make sure you join following elements to your request:
1) A description of the fire event; 2) unit model number; 3) serial number; 4) a photo of the
burned unit; and 5) a copy of the report from the fire department, insurance or police.
THIS AFTER-FIRE REPLACEMENT PROGRAM IS LIMITED TO REPAIR OR REPLACEMENT
ONLY. The limited warranty does not cover labor for removing, reinstalling or refinishing
the product or part, or other materials removed, reinstalled or refinished in order to
repair or replace the product or part. TO THE EXTENT PERMITTED BY LAW, MASTER LOCK
DISCLAIMS ALL OTHER IMPLIED OR EX-PRESS WARRANTIES INCLUDING ALL WARRANTIES
OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT
THAT ANY IMPLIED WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, SUCH
WARRANTIES ARE LIMITED TO THE DURATION PROVIDED BY LAW.
IMPORTANT INFORMATION
• DO NOT store delicate items directly in your fire and waterproof chest.
Master Lock products which offer fire protection have a proprietary insulation that
has a high moisture content. In addition, the fire and water proof chests close airtight
to offer water resistance, which may also cause moisture to accumulate inside your
chest. Please open your unit once every two weeks to avoid moisture accumulation.
If you choose to store delicate items such as jewelry with working parts, watches,
stamps, or photos in your chest, we recommend putting them in an air-tight container,
prior to placing them in the chest for storage.
• NOTE: Master Lock will not be responsible for any damage or loss of items placed in
the unit due to moisture
• DO NOT store pearls in this chest. In the event of a fire, potential damage to
delicate pearls occurs at temperatures much lower than the 177°C (350°F) interior
performance measure which the UL classification performance standard indicated
guarantees. Therefore, DO NOT store pearls in your Master Lock product.
• DO NOT store computer disks, audio- visual cassettes or photo negatives.
This product is not intended to protect computer floppy or diskettes, cartridges and
tapes, audio or video cassettes or photo negatives.
• This product is not intended for the secure storage of all materials.
Items such as firearms, other weapons, combustible
materials, or medication should NOT be stored in this unit.
Got a question?
If you ever have any questions regarding your Master Lock product, please visit our website
www.masterlock.eu.
LIMITED LIFETIME AFTER-FIRE
REPLACEMENT PROGRAM
• If you experience problems or challenges with your product, please contact us.
Many issues can be quickly resolved without the product being returned.
