Matrix ETERNITY NE System Manual
697
•
When an SLT extension user calls the extension which has set 'Absent', an error tone will be played.
However, it is possible for the SLT extension user to find out the presence status of the called
extension. Refer
“Viewing Presence”
later in this topic.
•
External callers who call the extension, on which 'Absent' is set, will get an error tone only.
•
Outgoing calls can be made from the extension which has set 'Absent'. Only incoming calls are
restricted.
•
If more than one extension is configured as "Operator" (routing group), incoming calls will be blocked
only on the Operator extension which has set User Absent.
1.
Present:
When an extension user sets 'Present', all incoming calls will be received as normal on this extension.
If previously set as 'Absent', when a DKP extension user sets 'Present' the letter 'A' will disappear from the
phone's display.
When any other DKP extension user calls this extension, the name of the extension user will be displayed
on the caller's phone display, when the called extension is ringing.
2.
Auto Detect:
When an extension user sets 'Auto Detect', the system will detect the state of the phone;
depending on the call state, it will publish the presence message to the other extensions. Three types
Publish Presence messages are possible, with Auto Detect:
a.
Idle:
When the system detects the extension phone to be ON-Hook, it indicates the status of the phone
to other extensions 'idle'.
b.
On the Phone:
When the system detects the phone to be OFF-Hook, or in speech with another party
or if it detects an incoming call placed on the phone, it will indicate to the other extensions that this
extension user is 'On the Phone' with another party.
c.
DND Text message:
When the system detects that the extension phone has Do Not Disturb (DND) set
on it with a DND Text message, it will display to the calling extension, the DND message set by the
called party (this may be the default DND message or the DND Text message set by the called
extension).
3.
Away:
When an extension user sets 'Away', the system will display this message to the other extensions.
4.
On the Phone:
When an extension user sets 'On the Phone', the system will display this message to the
other extensions.
5.
Do Not Disturb:
The extension user can set this message to be published to other extensions, if s/he
wants to work uninterrupted.
Unlike the DND Feature, the extension user who has set this message will continue to receive calls both
internal as well as external calls, as the system considers this extension as 'present'.
6.
I am Mobile:
The extension user can set this message to be displayed to other extensions, when s/he is
not at the desk.
Summary of Contents for ETERNITY NE
Page 1: ...ETERNITY NE System Manual ...
Page 2: ......
Page 3: ...ETERNITY NE The Next Generation IP PBX for Small Businesses System Manual ...
Page 10: ...vi Table of Contents ...
Page 24: ...14 Matrix ETERNITY NE System Manual ETERNITY NE3 ETERNITY NE ...
Page 26: ...16 Matrix ETERNITY NE System Manual ...
Page 60: ...50 Matrix ETERNITY NE System Manual ...
Page 260: ...250 Matrix ETERNITY NE System Manual ...
Page 292: ...282 Matrix ETERNITY NE System Manual ...
Page 298: ...288 Matrix ETERNITY NE System Manual Click the more link to expand options ...
Page 373: ...Matrix ETERNITY NE System Manual 363 Click Hardware to expand options ...
Page 884: ...874 Matrix ETERNITY NE System Manual ...
Page 912: ...902 Matrix ETERNITY NE System Manual ...
