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Matrix ETERNITY NE System Manual
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If the Destination Port is a Mobile Port, RCOC is set when:
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called party is busy.
•
called party is out of coverage/mobile is switched off.
•
called party does not reply.
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called party rejects the call.
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caller (extension that made the call) goes ON-Hook before the called party answers the call.
•
If the Destination Port is a SIP Trunk, RCOC is set when:
•
called party is busy.
•
called party does not answer the call.
•
caller (extension that made the call) goes ON-Hook before the called party answers the call.
•
When ETERNITY acts as Gateway,
•
If the Originating Port is a trunk (CO, MOBILE, SIP), RCOC will be set, if it is enabled on Destination
Port.
•
RCOC is set only if the Calling Party's Number is available.
•
Whenever there is an incoming call on any trunk, the system matches the CLI of the incoming all with the
RCOC Table.
•
If a matching record entry is found, the system routes the call to the original caller and clears the record
entry from the RCOC Table.
•
The return call rings on the original caller's extension for the period of the Ring Back Tone Timer
(programmable; default 45 seconds). If the original caller does not answer the call within this Timer, the call
is routed to the Trunk Landing Group programmed for that trunk.
•
If no match is found in the RCOC Table or the extension or the original caller is busy, the call will be routed
according to the incoming call logic programmed in the system.
Feature Interaction: RCOC and DISA CLI Authentication
•
When DISA CLI Authentication (Multiple Calls or One Call) is enabled on a trunk, whenever there is an
incoming call on the trunk, the system will first check the DISA CLI Authentication Table.
•
If a matching entry is found in the DISA CLI Authentication table, the system will give dial tone to the caller.
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The caller can now invoke RCOC feature by dialing ** (pressing Star key twice).
OR
•
The caller can make calls to an extension or an external number or use a feature as required.
•
If the caller invokes RCOC feature by dialing ** (pressing Star key twice), the system will check the RCOC
Table.
•
If a matching record entry is found, the system routes the call to the original caller and clears the record
entry from the RCOC Table.
As RCOC is a
“Class of Service (COS)”
dependent feature, extensions that are not allowed this feature in
their COS cannot have their calls returned; even if this feature is enabled on the Trunk they used to make
the call.
•
ETERNITY can keep a record of 255 entries in the RCOC Table.
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