4/24 | Version 18 | Revision Date: 12/28/2021 | Revised by: EM
Matrix Xer & Xir Console
S
OFTWARE
U
PDATES
USB, Update, Failed, Detect, RSCU
UCB Update did not
succeed (via USB)
Format USB &
ensure file structure
is correct; attempt
update.
Acquire new USB.
Format & ensure file
structure is correct;
attempt update.
Replace Console
TSG-AB15
FAI
LE
D
Perform OS Restore
& retry update.
Console is not
detecting USB
US
B
Format USB &
ensure file structure
is correct; attempt
update.
“No updates found”
NO
T F
OU
ND
Ensure file structure
is correct on USB
Replace Console
TSG-AB43
Can’t downgrade
software.
DO
W
NG
RA
DE
Software versions
can not be
downgraded.
Won’t Fix.
TSG-AB24
Troubleshoot &
consider replacing
USB port/board and
cable
Trying to install SW
version less than
currently installed?
Yes
No
Perform OS Restore
& retry update.
Additional Information
•
Software and file structure instructions are found
. OS Restore Instructions are found here.
(OS Restore instructions don’t exist yet, as of rev. 5)
o
With 1.4 and greater software, OS Restore can be initiated with a USB memory drive.
This process is under development.
•
Software updates are no longer done automatically via the internet (RSCU). This function has
been intentionally disabled; all software updates are done via USB.
•
Software updates are best performed with a 2–8 GB USB memory stick, formatted ‘FAT32’. Other
sizes & formats may work but are not recommended.
•
If unable to navigate into software update menus, consider Touchscreen, Display, Freezing, or
Power failure.
•
The integrated USB port will charge devices to 1 amp. Devices that require more will not charge.