16/24 | Version 18 | Revision Date: 12/28/2021 | Revised by: EM
Matrix Xer & Xir Console
E
R
P
(S
LEEP MODE
)
Wake, Energy Saver, Light, Reboot, Power Down, Airplane Mode
Console does not
enter ErP
WO
N’
T S
LE
EP
Console won’t wake
up from ErP
WO
N’
T W
AK
E
Cycle power. Ensure
software is updated
to latest version.
Ensure software is
updated to latest
version.
Disable ErP
Ensure ErP is
activated in Machine
Settings.
Console wakes from
ErP without
operation
W
AK
ES
O
FT
EN
Ensure software is
updated to latest
version.
Disable ErP
Is green LED
behind “Energy
Saver” below
screen on?
No
Likely not an ErP
failure. Consider
Power, Display, or
Touch Response
failures.
Yes
Still appears to be in ErP?
Console displays IO update message
and Software Install screen while the
console is in ErP
IO
U
PD
ATE
Short-term solution 1:
Use the power switch on the
frame to cycle power.
See image and notes below.
The R&D team is aware of this
issue and is working on a long-
term solution.
Energy saver light remains on after
the console wakes up
LI
GH
T S
TA
YS
O
N
This is related to the “IO Update”
case above. The R&D team is
aware of this issue and is
working on a long-term solution.
A window prompts the user to
power down or activate Airplane Mode.
If the user taps power down, “Shutting
down” displays, but a loading circle loops
indefinitely, and the console does not
shut down.
PO
WE
R D
O
WN
This is related to the “IO Update”
case above. The R&D team is
aware of this issue and is
working on a long-term solution.
Short-term solution 2:
If the issue persists, download
the console software from the
Matrix website to a USB flash
drive. Use the “Update from
USB” option to reinstall the
console software.
