203
Matrix SETU
VFXTH
System Manual
Call Transfer - Attended
Attended Call Transfer is when you transfer the call to the desired party after consulting the party and or obtaining
their consent for transfer.
In the case of SIP to SIP Attended Transfer SETU VFXTH enables the transferor to know the result of the transfer
activity, whether the call has been transferred successfully or not.
As soon as the transferror dials the Attended Transfer access code to transfer the call, SETU VFXTH loads the
Transfer Notification Timer.
SETU VFXTH indicates to the transferor of the result of the transfer activity within this Timer. The Transfer
Notification Timer is configurable.
This is how Attended Transfer works:
•
A (transferor) is in speech with B. A wants to transfer B's (transferee) call to C (transfer target).
•
A dials Flash (Call Hold access code) to put B on hold and then dials C's number.
•
A goes On-hook (the default Access Code for attended call transfer) while the C's number is ringing or
after speech with C.
•
B is in speech with C.
•
Attended Call Transfer is not allowed if you dial Blind Transfer Access code after putting the remote
held call on hold.
•
In Attended Call Transfer, the Transfer Notification Timer is not stopped even if the transferor goes On-
hook.
•
The default Attended Transfer access code
^
(On-hook) can be changed as per user requirement. If an
access code other than
^
(On-hook) is assigned to Attended Transfer, then the transferror (A, in this
case) must dial the Attended Transfer access code after dialing the transfer target’s number (C's
number).
Configuring Attended Transfer
To use this feature, you must enable
Attended Transfer
and
Call Hold
in the
Class of Service
of the FXS Port.
For instructions on enabling features in the Class of Service of the FXS Port, see
under
Basic Settings
.
If required, you may change the duration of the
Transfer Notification Timer
. The range of this timer is 001 to 999
seconds. By default it is set to 60 seconds. To change the duration of this timer, go to
.
How to use Attended Transfer
•
You are in speech with party A.
•
Party A wishes to speak to party B.
•
Dial
Flash
to put party A on Hold.
•
Dial Party B’s Number.
•
When Party B answers the call, go On-hook to transfer.
•
You can go On-hook even while Party B’s number is ringing.
