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Matrox Maevex 6020 Remote Recorder – User Guide
Problem
Maevex device not discovered on the network
1
Cause
Your Matrox product may not be properly connected or configured.
1
Solution
Verify the status information of your Matrox product (
see “Validating your Maevex setup”,
).
2
Cause
Windows Server 2016/2012 R2/2008 R2 only
– The Windows SSDP Discovery service may
be disabled on your system.
1
Solution
Make sure the SSDP Discovery service is enabled on your system.
3
Cause
Network discovery and file sharing may not be enabled on your system.
1
Solution
Enable network discovery and file sharing on your system.
4
Cause
The firewall for your system or for your network may be enabled and may prevent
communication with your Maevex devices.
1
Solution
Make sure your firewall is properly configured to allow the necessary communication
between your Maevex devices and the various networked components. For more
information,
see “Appendix A – Firewall requirements”, page 35
Problem
No audio
(Can’t capture or play back audio)
1
Cause
Your audio capture settings may be disabled or not properly selected.
1
Solution
Verify your audio
Capture
settings through Panopto software. Make sure you enable your
primary audio source (
Audio 1
or
Audio 2
). Depending on your settings, audio priority is
given to the connectors in the following order:
For more information, see your Panopto software and documentation.
Audio 1
Microphone
Line In 1
HDMI In 1
Audio 2
Microphone
Line In 2
HDMI In 2
