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In the event the adjustable bed fails to operate, investigate the symptoms and possible solutions below.
1. Remove nuts, bolts, and white bushings.
2. Lubricate them by applying the grease with a cotton
swab. (Lubrication can be obtained by contacting
Customatic's Customer Care Center).
3. When placing lubricated nuts, bolts, and white
bushings back onto the adjustable bed, make sure
there is a looser tightening on the nut.
4. Additional solution: After completing these steps, spray
the nuts, bolts, and white bushings with a lubricant.
The adjustable bed is squeaking.
SYMPTOM
SOLUTIONS
1. Clear any clutter or obstructions under and around
the adjustable bed. Radio frequency interference from
other remotes or electronic devices may affect normal
operation.
2. Check the batteries in the remote.
3. Press the lift buttons firmly and accurately.
The adjustable bed stutters when in
motion.
Sync one remote to both adjustable beds.
For more information, see "Synchronizing two beds for
tandem operation" on page 12.
Split bed system is out of sync. Only
one of the two adjustable beds raises
or both beds raise but one side is
higher than the other.
Troubleshooting
