117
Troubleshooting
Problem
Likely Cause
Things to Check
P
o
w
er
p
ro
b
le
m
The product cannot be
turned on.
(When the power
adaptor's indicator is not
lit)
The proper power cable or power
adaptor are not used.
Make sure that you are using the power
cord and power adaptor included in the
product.
A power cord suitable for the AC
outlet is not used.
Make sure you are using the power cord
suitable for the AC inlet.
Power is not supplied from the AC
outlet.
Make sure that power is supplied from AC
outlet.
The power adaptor and the power
cord are not connected.
Make sure that the power adaptor and
the power cord are connected.
The product cannot be
turned on.
(When the power
adaptor's indicator is lit)
The power adaptor is not
connected to the DC 24V input of
the product.
Is the power adaptor connected to the DC
input of the product?
Connection failure of power
adaptor
Unplug the power adaptor from the
product, make sure that the power
indicator turns off, then reconnect.
OSD
(On
-s
cre
en
d
is
p
la
y)
p
ro
b
le
m
Toolbar does not appear.
The product power is OFF.
Is the product turned on?
Is the power indicator lit in green?
HID (Human Interface Device)
power is OFF.
Is HID turned on?
USB cable is not connected to
Interactive USB Type-A port.
Is USB cable connected to Interactive
USB type-A port?
The product does not support the
HID being used.
Are you using the HID that the product
supports?
The product does not recognize
HID.
Unplug the USB cable and reconnect it.
Toolbar control setting is OFF.
Is toolbar switch setting ON in Presenter
page or mobile controller web page?
For details refer to section “Presenter
Page” and “Mobile Controller Webpage”
in Operating Guide.
The mouse cursor position
is incorrect.
The product cannot accurately
recognize the position of the
mouse cursor.
Perform HID calibration.
For details refer to section “Information
Button” in Operating Guide.
The product does not support the
HID being used.
Are you using the HID that the product
supports?
Cannot annotation.
Annotation is not
displayed.
Annotation & Pen function is OFF.
Is Annotation & Pen function ON?
For details refer to section “Annotation”
in Operating Guide.
HID is not connected.
Make sure that HID is connected
Interactive USB type-A port.
Toolbar control setting is OFF.
Is toolbar switch setting ON in Presenter
page or mobile controller web page?
For details refer to section “Presenter
Page” and “Mobile Controller Webpage”
in Operating Guide.
Summary of Contents for MA-XL1
Page 28: ...28 Settings of the conference function continued ...
Page 36: ...36 Playback continued Video playback mode continued on next page ...
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