146
Screen Layout
The User Complaint screen consists of two parts.
1. Option Bar
Period Filter – displays only the complaint records within the
defined period on the list
Status Filter – displays the corresponding complaint records
according to the selected case status
New Complaint Button – starts a new complaint case.
2. Complaint List
The complaint list normally displays all the complaint records of all time
and all status by default. The summary information for each complaint
item includes the Subject Name, Ticket ID, User’s Account ID, Date,
and the Case Status.
There are four kinds of the case status:
Open – indicates the complaint case has been started but not
processed yet
Suspended – indicates the complaint case is being processed
Waiting Customer Reply – indicates the complaint has been replied
by the service personnel, and requires feedback from the customer
Closed – indicates the complaint case has been processed, solved,
and ended
To view the detailed complaint session, tap the
○
>
button on the right
Figure 15-2
Sample Complaint Screen
Summary of Contents for MX808TS
Page 80: ...73 Figure 5 30 Sample IMMO Note Screen Figure 5 31 Sample Program Key FOB Screen ...
Page 83: ...76 Figure 6 2 Sample Vehicle Manufacturer Selection Figure 6 3 Sample Vehicle Model Selection ...
Page 128: ...121 Programmer Update Coming soon ...
Page 162: ...155 Figure 17 3 Sample Function Viewer Screen 3 ...
