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Warranty *
For MAXXUS® Support Team to help you as quickly as possible with service, we will require certain information about your
fitness device and about you. To find the exact spare parts required, we will need the product name, date of purchase and
serial number.
If necessary, please fill out completely the Repairs Contract/Damage Report form attached to this User Manual and send it
to us by post or by fax.
Areas of Application & Warranty Periods
Depending on the model, fitness devices from MAXXUS® are suitable for use in different areas. Find the appropriate area
of use for your fitness device from the “Technical Data” in this User Manual.
Home Use:
Exclusively for private use
Warranty Period: 2 Years
Semi-Professional Use:
Use under instruction in hotels, physiotherapy practices, etc.
Use in a fitness studio or similar establishment is hereby excluded!
Warranty Period: 1 Year
Professional Use:
Use in a fitness studio or similar establishment under supervision by trained personnel.
Warranty Period: 1 Year
Use of your training device in an area which is not suitable for your device will cause immediate expiry of its guarantee and
cancel your right to claim warranty!
Sole private use and warranty period of 2 years assumes that the purchase invoice is made out to the end user.
Proof of Purchase and Serial Number
To claim your right to service works within the warranty period we will in each case require proof of purchase. Keep your
proof or purchase or purchase invoice in a safe place and in warranty cases send us a copy together with your Repairs
Contract/Damage Notification. This will ensure that we can process the service work as quickly as possible. So that we can
identify which model version requires to be serviced correctly, we will require; Product Name, Serial Number and Date of
Purchase.
Terms and Conditions of Warranty:
The warranty period for your training device starts on the date of purchase and applies solely to products which were
purchased directly from the MAXXUS Group GmbH & Co KG or one of the MAXXUS Group GmbH & Co KG direct and
authorised distribution partners.
The warranty covers defects caused by production or material faults and only apply to devices purchased in Germany. The
warranty does not apply to damages or defects caused by culpable improper use, negligent or purposeful destruction, lack
or failure to carry out maintenance and/or cleaning measures, force majeure, operational causes and to normal wear and
tear, damages caused by penetration of liquids, damage caused by repairs or modifications made with spare parts from a
different supplier. The warranty also does not apply for damages due to faulty assembly or damages which occur because
of faulty assembly. Certain component parts will wear out during use or from normal wear and tear. This includes for exam-
ple:
▪ Ball bearings
▪ Bearing bushings ▪ Bearings
▪ Drive belts
▪ Switches and push-buttons
▪ Treadmill belts (bands) ▪ Treadmill decks (running deck) ▪ Rollers
Signs of wear and tear on wearing parts are not items covered under the warranty.
For assistance with warranty service or warranty repair enquiries for devices not in Germany, please contact our Service
Department at MAXXUS Group GmbH & Co KGM by sending an Email to: service@maxxus.de and we will be happy to
help.
IMPORTANT:
Please include the product name, your name and postal address, and a telephone number where we can
contact you.
Service Outside the Warranty and Ordering Spare Parts
The MAXXUS® Service Team is happy to be of assistance to help solve any problems with faults which may arise following
expiry of the warranty period, or in cases of defects arising which are not covered by the warranty.
In this case please contact us by email direct to:
service@maxxus.de
Orders for Spare Parts or Worn Parts should be sent along with information on the Product Name, spare part description
and number and the quantity required to:
spareparts@maxxus.de
Please be informed that additional fixing materials such as screws, bolts, washers etc are not included in the scope of deliv
-
ery for individual spare parts. These should be ordered separately.
*Version: June/2016
