Maytag W10649240A, Use And Care Manual

21

Washer not performing as expected (cont.)

If you experience

Possible causes

Solution

Incorrect or wrong wash 

or rinse temperatures

Check for proper water supply.

Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and have 

both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.

First try the solutions suggested here or visit our website at www.maytag.com/product_help –

In Canada www.maytag.ca for assistance and to possibly avoid a service call. 

Select DRAIN & SPIN to remove any water remaining in the 

washer. The washer door will unlock at the end of the drain.

Water remaining in washer after cycle.

Door locked at end of 

wash cycle

For best performance, not all settings 

are available with each cycle, and some 

options cannot be used together.

Desired setting or option 

does not light

See the “Cycle Guide” for the available settings and options for 

each cycle. 

Using cycles with a lower spin speed.

Cycles with lower spin speeds remove less water than cycles with 

high spin speeds. Use the recommended cycle/speed spin for your 

garment.

Washer not loaded as recommended.

A tightly packed or unbalanced load may not allow the washer to 

spin correctly, leaving the load wetter than normal. See “Cycle 

Guide” for load size recommendation for each cycle.

Washer not draining/ 

spinning, loads are  

still wet

Drain hose extends into standpipe  

farther than 4.5" (114 mm). 

Check drain hose for proper installation. Use drain hose form  

and securely attach to drainpipe or tub. Do not tape over drain 

opening. 

Not using HE detergent or using too 

much HE detergent. 

Use only HE detergent. Suds from regular detergent or using  

too much detergent can slow or stop draining or spinning. Always 

measure and follow manufacturer’s directions for your load. To 

remove extra suds, select DRAIN & SPIN with Extra Rinse. Do not 

add detergent. 

The load may be out of balance.

Avoid washing single items. Balance a single item such as a rug or 

jeans jacket with a few extra items. 

The drain hose is clogged, or the  

end of the drain hose more than  

96" (2.4 m) above the floor.

Lower drain hose if the end is higher than 96" (2.4 m) above  

the floor. Remove any clogs from drain hose. See “Installation  

Requirements” in Installation Instructions.

The drain hose fits too tightly  

in the standpipe, or is it taped  

to the standpipe.

The drain hose should be loose yet fit securely. Do not seal the 

drain hose with tape. The hose needs an air gap. See “Secure the 

Drain Hose” in Installation Instructions.

Small items may have been caught in 

the pump or stuck between the washer 

drum and the outer tub.

Check the drum for any items sticking through the drum holes.  

Empty pockets and use garment bags when washing small items.

If the “Add a Garment” light is lit, touch START once. The door will 

unlock.

Door locks when cycle has started.

Door will not unlock

Washing many loads.

Your hot water tank may not have enough hot water to keep up 

with the number of hot or warm washes. This is normal.

TROUBLESHOOTING

Not using HE detergent or using too 

much HE detergent.

Only use HE detergent. Suds from regular detergents can  

slow or stop the washer. Always measure detergent, following  

manufacturer’s directions based on your load requirements. 
To remove suds, cancel cycle. Select DRAIN & SPIN with Extra 

Rinse. Touch and hold START. Do not add more detergent.
After any wash cycle is completed, the door must be opened and 

then closed before a new cycle can begin.

Door not opened between cycles.

Washer won’t run or fill, 

washer stops working 

(cont.)

There are too many clothes in the  

Overnight Wash & Dry cycle.

Only use the Overnight Wash & Dry cycle for 2–4 lightly soiled 

synthetic garments, athletic uniforms, or workout wear.

While this option is on, the fan blows and the load is tumbled  

periodically for up to 12 hours. The door remains locked during  

this time. To unlock the door, cancel the Fresh Hold

®

 option by 

touching POWER/CANCEL.

Fresh Hold

®

 option is on.