Robotic Pool Cleaner Skagerrak 20
User Instructions
11
9. TROUBLESHOOTING
If the suggested solutions do not solve the problem, please contact your dealer or Service Center.
Symptom
Possible reason
Corrective action
The power-supply
or its switch led
are not working.
• No voltage in the power socket in the wall.
• The power supply is not switched ON.
• The power cable is not well connected
into the power supply inlet.
• Check that there is voltage in the power socket in the wall.
• Check that the power supply is plugged in and turned ON.
• Check that the power cable is securely connected all the way
into the power supply.
• Turn the power supply off. Wait 30 seconds then turn it back on.
The Pool Cleaner
does not move.
• The floating cable is not well connected
into the power supply outlet.
• An obstacle blocks the impeller,
tracks or wheels.
• Check that the floating cable is securely connected all the way
into the power supply.
• Unplug the power supply. Open the impeller cover
and check that nothing is trapped in the impeller.
Verify that nothing blocks the tracks or wheels.
The Pool Cleaner
is moving in
circles.
• Clogged filter basket.
• Debris stuck in the impeller-house
or impeller-cover.
• Power supply incorrectly positioned.
• Algae or pool water is out of Spec.
• Clean the filter basket.
• Remove debris stuck in the impeller-house or impeller-cover
(drawings 7.2.1 & 7.2.2).
• Place power supply in a position so that the Pool Cleaner
can freely reach all the pool area.
• Correct pool and water conditions.
The Pool Cleaner
does not turn
or moves in one
direction only.
• Debris stuck in the impeller-house
or impeller-cover.
• Remove debris stuck in the impeller-house or impeller-cover
(drawings 7.2.1 & 7.2.2).
The Pool Cleaner
moves but does
not clean the
pool.
• Clogged filter basket.
• Debris stuck in the impeller-house
or impeller-cover.
• Clean the filter basket.
• Remove debris stuck in the impeller-house or impeller-cover
(drawings 7.2.1 & 7.2.2).
The Pool Cleaner
cleans only part
of the pool.
• Power supply incorrectly positioned.
• Not enough floating cable is released for
the correct operation of the Pool Cleaner.
• Place the power supply in a position so that the Pool Cleaner
can freely reach all the pool area.
• Check that there is enough slack in the floating cable
for the Pool Cleaner to reach all of the pool.
• Clean the filter basket.
The floating cable
has kinks.
• Clogged filter basket.
• Debris stuck in the impeller-house
or impeller-cover.
• Clean the filter basket.
• Remove debris stuck in the impeller-house or impeller-cover.
(drawings 7.2.1 & 7.2.2).
• To remove the kinks, stretch the floating cable out completely
and let it sit for at least a day in the sun.
The Pool Cleaner
doesn’t climb
the walls.
• Clogged filter basket.
• Algae on walls.
• Unsuitable pH level.
• Debris stuck in the impeller-house
or impeller-cover.
• Clean the filter basket.
• Check the level of the chemicals of the water. Improper levels
may allow the growth of algae making the walls slippery.
If so, adjust the levels and scrub the walls.
• Remove debris stuck in the impeller-house or impeller-cover
(drawings 7.2.1 & 7.2.2).
