Black plate (547,1)
Customer Assistance (Canada)
q
Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
q
STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.
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STEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-9).
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STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the
“
Vehicle Identification Labels
”
page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
Customer Information and Reporting Safety Defects
Customer Assistance
9-7
CX-9_8DU1-EA-14H_Edition1 Page547
Thursday, June 5 2014 4:21 PM
Form No.8DU1-EA-14H
Summary of Contents for 2014 CX-9
Page 1: ......
Page 2: ......
Page 6: ......
Page 115: ...qDeclaration of Conformity Keyless entry system Knowing Your Mazda Doors and Locks 3 27...
Page 143: ...Declaration of Conformity Immobilizer system Knowing Your Mazda Security System 3 55...
Page 147: ...Declaration of Conformity Immobilizer system Knowing Your Mazda Security System 3 59...
Page 156: ...3 68...
Page 178: ...4 22...
Page 222: ...qSafety Certification 5 44 Driving Your Mazda Starting and Driving...
Page 274: ...5 96...
Page 307: ...MEMO 6 33...
Page 319: ...MEMO 6 45...
Page 329: ...MEMO 6 55...
Page 333: ...MEMO 6 59...
Page 452: ...6 178...
Page 540: ...8 64...
Page 588: ...9 48...
Page 591: ...qTire Pressure Label qEngine Number Forward Identification Numbers 10 3...
Page 597: ...11 Index 11 1...