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Troubleshooting/ F.A.Q. 

Problem 

Probable Cause 

Recommended Action 

Fire difficult to light 

Green/Wet wood 

Use recommended fuels 

Insufficient air 

Open air controls 

Insufficient draft 

Check flue is not 
obstructed, sweep if 
needed 

Fuel too large 

Use kindling / small logs to 
start fire 

Fire burns too quickly 

Too much air 

Reduce air controls 

Excessive draft 

Install draft 
stabiliser/damper 

Insufficient Seal 

Check condition of rope 
seal around glass 

Smokes upon initial 
lighting 

Cold flue pipe 

Burn firelighters/small fuel 
loads to preheat flue prior 
to using larger fuel 

Smokes while burning 

Insufficient draft 

Check flue is not 
obstructed 

Glass blackening  

Insufficient Air 

Open air-wash control 

Damp fuel 

Use recommended fuels 

Insufficient seal 

Check condition of rope 
seal around glass 

Glass crazing (minute 
splinter marks on 
glass) 

Cold liquid hitting 
warm glass 

Replace glass 

Summary of Contents for Glencara

Page 1: ...y Stove Range Eco design Compliant Operation and Installation Manual Glencara Ripley 4kW MZEDGCMF4 Glencara Ripley 5kW MZEDGCMF5 Glencara Ripley 8kW MZEDGCMF8 Version 2 09 06 2021 PLEASE RETAIN FOR FU...

Page 2: ...list by Scottish Ministers under section 50 of the Regulatory Reform Scotland Act 2014 Similarly In Northern Ireland appliances are exempted by publication on a list by the Department of Agriculture...

Page 3: ...you can t wait to get started but please read this manual thoroughly You ll learn the ins and outs of using your stove and we promise you you ll hit the ground running We d like to thank you for supp...

Page 4: ...ork Hetas Information on Relevant Building Regulations Links to your specific local building regulations are also accessible through here https www hetas co uk consumer regulations Approved Document J...

Page 5: ...earance above and in front of the appliance to provide sufficient space for heat to dissipate to room space See below for suggested distance to combustible materials Distance to combustibles Front Sid...

Page 6: ...important that the flue or chimney to which this appliance is to be connected has been checked by a competent person to ensure its suitability and that it will work safely The chimney or flue and inst...

Page 7: ...50mm pipe 450mm minimum clearance to wooden beam HEARTH CONSTRUCTION Hearths should be constructed of suitably robust materials and to appropriate dimensions such that in normal use they prevent combu...

Page 8: ...here the embers are glowing 3 Add your fuel of choice and control the stove as advised Burn small loads initially in your new appliance before full fires are used to allow paint fitting cement to cure...

Page 9: ...lp achieve the optimum temperature for clean combustion See bottom of page 17 for optimum flue temperature for the relevant fuels Recommended Fuels Split and dried logs properly seasoned with less tha...

Page 10: ...vent excessive smoke Refuelling Coal 1 De ash the fire bed using the riddle control on the left of the stove 2 Fully open the left primary air control 3 Open door add coal close door 4 Adjust the prim...

Page 11: ...ficult to light or slow to heat up Operation with door left open Operation with the door open can cause excess smoke The appliance must not be operated with the appliance door left open except as dire...

Page 12: ...trols Excessive draft Install draft stabiliser damper Insufficient Seal Check condition of rope seal around glass Smokes upon initial lighting Cold flue pipe Burn firelighters small fuel loads to preh...

Page 13: ...Page 13 of 24 Low heat output Poor quality fuel Use recommended fuels Insufficient Seal Check condition of rope seal around glass...

Page 14: ...4 Have the chimney checked by a professional person for any sign of blockage 5 Do not attempt to relight the appliance until the source of the blockage has been determined and cleared 6 Seek professi...

Page 15: ...urely Baffle plate Particular attention should be paid to the baffle plate s which should be regularly inspected for any accumulated soot and products of combustion If a medium to excessive amount is...

Page 16: ...hen unit is hot Flue Chimney cleaning Please ensure the flue is swept as instructed Blockages or build ups within the flue can cause loss of performance damage to the product and harm to the surroundi...

Page 17: ...h Anthracite Output kW nominal 4 1 4 5 5 0 4 9 8 4 8 0 Efficiency 75 4 79 2 75 6 86 5 79 0 79 6 CO Emissions at 13 O2 vol 0 10 0 09 0 12 0 10 0 10 0 08 NOx Emissions at 13 O2 mg m0 3 91 140 102 111 80...

Page 18: ...m Depth m m Weig ht kg Collar mm Maximu m log length mm Glencara Rip ley 4kW 487mm 380mm 292mm 59 5 5 125m m 250mm x 100mm Glencara Rip ley 5kW 487mm 380mm 342mm 68 5 125m m 250mm x 100mm Glencara Ri...

Page 19: ...Page 19 of 24 7 PRODUCT DRAWINGS Glencara Ripley 4kW Glencara Ripley 5kW...

Page 20: ...Page 20 of 24 Glencara Ripley 8kW...

Page 21: ...Page 21 of 24 EXPLODED DIAGRAM...

Page 22: ...Baffle brick 7 1 Flue collar 8 1 Baffle brick fixing bar 9 2 Blanking Plate 10 1 Outside air back cover 11 1 Ashpan 12 1 Ashpan tool 13 1 Bottom grate 14 1 Bottom grate support 15 1 Riddling bar 16 1...

Page 23: ...ght problems and chimney defects Damage caused by over firing Damage resulting from the use of unsuitable fuel Unauthorised modifications misuse neglect abuse excessive wear and tear and the use of no...

Page 24: ...BE ABLE TO PROCESS YOUR CLAIM Customer name Customer Address Post Code Date Contact Number s Retailer Name Retailer Contact Date of Purchase Type of fuel used Problem reported Comments Date of Instal...

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