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3)
Troubleshooting/ F.A.Q.
Problem
Probable Cause
Recommended Action
Fire difficult to light
Green/Wet wood
Use recommended fuels
Insufficient air
Open air controls
Insufficient draft
Check flue is not
obstructed, sweep if
needed
Fuel too large
Use kindling / small logs to
start fire
Fire burns too quickly
Too much air
Reduce air controls
Excessive draft
Install draft
stabiliser/damper
Insufficient Seal
Check condition of rope
seal around glass
Smokes upon initial
lighting
Cold flue pipe
Burn firelighters/small fuel
loads to preheat flue prior
to using larger fuel
Smokes while burning
Insufficient draft
Check flue is not
obstructed
Glass blackening
Insufficient Air
Open air-wash control
Damp fuel
Use recommended fuels
Insufficient seal
Check condition of rope
seal around glass
Glass crazing (minute
splinter marks on
glass)
Cold liquid hitting
warm glass
Replace glass