Gold Support Handbook
10
Global Solutions Lab
The Global Solutions Lab (GSL) gives you hands-on access to test McAfee products in a virtual environment before
deploying them in a live network. Register using your email address at
https://www.mcafeegsl.com
The GSL includes upgrade environments for many McAfee products. These environments allow you to walk through a
full product upgrade to familiarize yourself with any changes and enhancements and to mitigate any possible issues
you might encounter.
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End of Life Policy
To make sure that we’re delivering the most innovative and cost-effective products to customers, we may periodically
choose to discontinue specific products. Some reasons for discontinuing products are:
•
New technology emerges, which allows for increased functionality and economy.
•
A product has reached the end of its natural life cycle.
•
Customer demand for the product is low and supporting it is not an effective use of development resources.
McAfee product management establishes product end of life to clearly outline the level of support a product will receive
as it moves through its life cycle. We aim to set expectations and keep you informed about the level of support you can
expect to receive.
When we announce a product end of sale, we include a transition plan for customers. The product then begins end-of-full-
service support and end-of-life transition periods. We recommend that you move to a newer product, a recommended
alternative product, or custom support. During the end-of-life period, McAfee will meet existing support agreements.
All end-of-life, end-of-sale, and end-of-full-service support information is posted on the McAfee ServicePortal web site.
The McAfee end-of-life terms and conditions are located at:
http://www.mcafee.com/common/media/mcafeeb2b/support/terms/Support_Policy-Product_Support_EOL.pdf
A list of supported products and versions is located at:
https://www.mcafee.com/us/enterprise/support/customer_service/end_life.html
