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Gold Support Handbook 

12 

Threat Center Resources and Notifications 

The McAfee Threat Center contains a comprehensive list of top vulnerabilities and threats. It also contains links to 
useful tools for virus removal and McAfee Foundstone

®

 tools that can simulate a vulnerable site to highlight common 

weaknesses. Visit the McAfee Threat Center at 

https://www.mcafee.com/us/threat_center/default.asp

.  

The McAfee Threat Center includes: 

 

Sage

 journal

 

—McAfee Labs’ security journal, which provides insights into future security threats 

McAfee AudioParasitics

 

—Podcasts on the latest threats 

McAfee Labs blog

 

—Blogs from McAfee malware researchers 

Current malware and vulnerability descriptions

 

—Rankings on the latest threats 

You can also sign up for email notifications: 

 

McAfee Labs Threat News- 

McAfee Labs Threat News is a notification about the latest information regarding 

threats that reach Low-Profiled, Medium, Medium-On-Watch, High, or High-Outbreak assessment levels. 

Details on the classification of threat levels are available at 

https://www.mcafee.com/us/threat_center/outbreaks/virus_library/risk_assessment.html

. 

 

Sign up for McAfee Labs Threat News at 

https://vil.nai.com/vil/join_list.aspx

 

 

McAfee Labs Security Advisories - 

McAfee Labs Security Advisories are notifications created by the global 

research team to map high-profile threats to the McAfee technologies that protect your environment. Sign up 

for McAfee Labs Security Advisories at 

https://www.mcafee.com/us/threat_center/securityadvisory/signup.aspx

 

 

McAfee Labs DAT notification service 

McAfee Labs DAT notifications inform you when DATs are ready to download. Every Monday through Friday, 
McAfee Labs posts the latest DATs to ensure that your product contains the most up-to-date detection and 
repair capabilities. In the event a security threat is discovered and McAfee Labs assigns a risk assessment to 
the threat that is Medium or above, you will be notified of the emergency DAT posting.  

Sign up for the McAfee Labs DAT notification service at 

https://vil.nai.com/vil/signup_DAT_notification.aspx

TrustedSource.org 

TrustedSource.org provides precise information about email sender reputation by domain and IP address. It provides 
you with a view into current and historical reputation and sending patterns of sends, as well as analytical information 
such as country of origin, network ownership, and hosts for known senders within each domain.  

It also provides a URL checking tool that provides status, categorization, and web reputation information for URLs in 
the TrustedSource Web Database (URLs organized into categories and reputation ratings for use in web filtering 
policies). You can also suggest categorization changes for URLs. 

 

Summary of Contents for GOLD - SUPPORT

Page 1: ...urity assistance when you need it most Along with access to McAfee s award winning Technical Support ServicePortal you receive 24 7 365 access to McAfee s certified technicians via phone and chat onli...

Page 2: ...Download Software Updates 9 Activations 9 Hardware Updates and Support 9 Support Notification Service 9 Global Solutions Lab 10 End of Life Policy 10 Security and Malware Resources 11 Malware Analysi...

Page 3: ...Online services Online KnowledgeBase for easy access to solutions McAfee Virtual Technician to resolve many common issues automatically Chat and web support for opening and monitoring cases Online doc...

Page 4: ...are downloads Make sure you log in to get the most value from the ServicePortal Your email address domain name should match all other users registered with that Grant Number If you need to register wi...

Page 5: ...com Assisted Support As a Gold Support customer you also have access to a number of assisted support options including Chat and Remote Assistance Online Service Requests and telephone McAfee is commit...

Page 6: ...notifications on open service requests Change email settings and update account information in your user profile To track the status of service requests log in to the ServicePortal and see Manage Ser...

Page 7: ...issue based on how it impacts your ability to conduct business A severity code is associated with all service requests failures and enhancement requests to indicate the impact and the urgency of the...

Page 8: ...ss not affected symptoms exist Immediate 10 days 15 days 25 days Weekly 5 Request for information Immediate 15 days 20 days 30 days Every two weeks Escalation requirements In the event that your servi...

Page 9: ...mputing com index cfm skey 246 For evaluations agents plugins and SDKs go to https www securecomputing com index cfm skey 181 Some Secure Computing products download update files from the product inte...

Page 10: ...is low and supporting it is not an effective use of development resources McAfee product management establishes product end of life to clearly outline the level of support a product will receive as i...

Page 11: ...com apps downloads security_updates superdat asp Beta DAT Beta DATS are hourly builds of the daily DAT files with additional malware definitions that have been received recently Beta DATs receive limi...

Page 12: ...sories are notifications created by the global research team to map high profile threats to the McAfee technologies that protect your environment Sign up for McAfee Labs Security Advisories at https w...

Page 13: ...le product family the Platinum program provides personalized product support solutions planning assistance proactive advice and direct intercession on your behalf for the fastest possible resolution t...

Page 14: ...McAfee security solution The cost of system downtime is not easy to quantify but it can be significant especially if your company depends on its IT infrastructure to generate revenue An improperly con...

Page 15: ...us enterprise services professional_service Feedback on This Document If you would like to see additional information included in this guide or you discover any errors please contact us at customer_f...

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