Gold Support Handbook
14
Maximum Access
Many large or highly visible organizations, especially marquis brands and governments, face individualized threats that
can only be countered with specialized research and tools. For maximum security and continuous compliance, you
need to be sure you thoroughly understand and proactively mitigate risks from these attacks. Only by keeping threats
away from your infrastructure can you be certain that your network, applications, and data are safe. McAfee Maximum
Access offers two ways to enhance your technical support with dedicated, personalized attention from the world’s
leading security research team, McAfee Labs.
Maximum Access Onsite
The McAfee Labs research team becomes an extension of your internal security organization with one full-time
researcher onsite. This expert creates a conduit to McAfee Labs for relevant guidance, insight, and resources to help
you keep pace with the ever-changing threat landscape.
Maximum Access On-Call
You gain dedicated access to a specified number of hours of a McAfee Labs researcher’s time each quarter. Additional
hours in a quarter are available at an hourly rate. This expert will be your direct pipeline to McAfee Labs threat
research and expertise. If needed, your dedicated on-call McAfee Labs team member will be available to travel onsite
for an additional fee.
Professional Services
McAfee Professional Services and McAfee Security Alliance Partners can help you quickly realize the full value of your
McAfee security solution.
The cost of system downtime is not easy to quantify, but it can be significant - especially if your company depends on
its IT infrastructure to generate revenue. An improperly configured security product could result in reduced protection,
increased vulnerability to attack and degradation of system performance.
McAfee Professional Services consultants have extensive experience in deploying McAfee products. You can rest
assured that you will receive the optimal solution for your company’s needs.
Our seasoned consultants are backed by the entire McAfee organization. They have immediate access to product
developers, experts in our support organization, and other experts who have had experience with similar deployments.
McAfee Product Education
Learn the real-world skills you need to effectively fight today’s attacks and tomorrow’s threats. McAfee Product
Education combines hands-on experience with expert instruction so you can get the most from your McAfee security
products.
Foundstone Consulting
Our expert consultants help you build a strong foundation for long-term security. Drawing from our deep and broad
experience, we address security issues from both a business and technology perspective. As your strategic security
resource, we deliver measurable protection for your business.
Foundstone Education
Give your in-house security team the tools and methodologies they need to defend your business. Foundstone
combines interactive classroom demonstrations with hands-on labs. Your students leave armed with a real-world
understanding of critical security issues, and how to address them.
For more information about McAfee Professional Services and education, see:
