48
24-TROUBLESHOOTING
ANOMALY
POSSIBLE CAUSES
SOLUTIONS
The stove runs for a few minutes and then
goes out
Start-up phase is not completed
Repeat start-up
Temporary power cut
Wait for the automatic restart
Clogged smoke duct
Clean the smoke duct
Faulty or malfunctioning temperature
probes
Check and replace the probes
Pellets accumulate in the brazier, the glass
of the door gets dirty and the flame is
weak
Insufficient combustion air
Make sure that the air inlet in the room is
fitted and clear. Check that the combustion
air filter on the Ø 5 cm air inlet pipe is not
clogged. Clean the brazier and check that
all the holes are clear. Perform a general
cleaning of the combustion chamber and
the smoke duct. Check the condition of the
door gaskets.
Damp or unsuitable pellets
Change the type of pellets
Faulty smoke evacuation motor
Check the motor and replace it, if neces-
sary
The smoke evacuation motor does not
work
No electrical supply to the stove
Check the mains voltage and the
protection fuse
Motor block caused by clogging.
Perform a general cleaning of the
combustion chamber and the smoke duct.
The motor is faulty
Check the motor and capacitor and
replace them, if necessary
Defective motherboard
Replace the electronic board
Control panel broken
Replace the control panel
The stove does not run
No power supply
Check that the plug is inserted and the
main switch is in the “I” position.
Pellet or water probe fault
Wait for the pellet or water tank to cool
down and restart the stove
Blown fuse
Replace the fuse.
Faulty spark plug
Check the spark plug and replace it, if
necessary
Summary of Contents for EGO-STAR Hydromatic 12
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