MD HearingAid VOLT MAX E Series, User Manual

Page 1: ...User Manual VOLT MAX Hearing Aids Series E...

Page 2: ...Superior in quality of sound ease of use and best value Thank you for restoring my confidence Loren B...

Page 3: ...read this User Manual in its entirety and visit https start MDHearing com for the App Manual and personalization instructions Practice and patience are important as your brain relearns how to hear Yo...

Page 4: ...MDHearing They re here to guide and assist you with any questions you may have Take advantage of our free one on one consultations We re here to help 800 918 3914 Monday Friday Visit MDHearingAid com...

Page 5: ...eaning 17 Ordering Parts Protection 20 Replacing Tips Tubing 21 Using the Telephone 24 Troubleshooting 25 Warranty Replacements 29 Return Policy 31 General Warnings 33 Transport Storage 36 Warning to...

Page 6: ...Package Contents a Hearing Aid s c Cleaning Tool b Charger Wire Magnet Brush Thin Tubing Open ComfortTIP Case Cord and Power Adapter d Closed Tip s Contents will vary depending on quantity ordered 5...

Page 7: ...am Microphones Volume Dial Thin Tubing Hearing Aid Dimensions 1 375 x 0 25 x 0 6 VOLT MAX comes assembled for your convenience Tubing Base Program Button on off control Stabilizer Bar Charging Port Op...

Page 8: ...Step 2 Place the hearing aids on your ears Step 3 Adjust the settings Quick Start Guide Please note The VOLT MAX may be used without the MDHearing app but the app is required for personalizing your he...

Page 9: ...upright in each hand with the controls facing you The tubing tips point toward each other when in the correct hand Identifying Your Left and Right Hearing Aids Please note Tubing and tips are left and...

Page 10: ...b Place the hearing aid s in the charger The left hearing aid should be placed in the left side of the charger and the right hearing aid in the right side c LED1 and or LED3 will turn blue to indicat...

Page 11: ...ing red Solid blue Solid green Flashing red Solid blue Solid green Flashing red Not charging Off Off Off Charging Case LEDs The charging case has three LED lights indicating the charging status of the...

Page 12: ...d a sensor stops the charging process There is no risk of battery degeneration if left on the charger The charger can also remain plugged in while not in use Charging Case Information Two beeps indica...

Page 13: ...ally turn the hearing aid on off with the program button On Press and hold the button for 5 seconds A melody of 3 beeps will indicate when the hearing aid powers up Off Press and hold the button for 5...

Page 14: ...rt ComfortTIP with gentle pressure into the ear canal b Place the hearing aid body behind ear Thin tubing should rest on top of your ear comfortably next to glasses c Tuck stabilizer bar in the outer...

Page 15: ...e dial or the MDHearing app for app instructions visit https start MDHearing com A beep indicates a volume level change Increase Rotate volume dial up 3 high pitched beeps indicate maximum volume Decr...

Page 16: ...ff it will return to the same program setting when turned back on Experiment with the different programs at various volumes to find what combinations work best for you If you need help determining the...

Page 17: ...Beeps 1 beep Watching TV time with family at home or hearing loss in the high and low pitches 2 Quiet 2 beeps Time with friends small groups more speech clarity or high frequency hearing loss 3 Socia...

Page 18: ...other debris from the ComfortTIP buttons and microphones found on top and front of the VOLT MAX The hearing aid body can be cleaned with a tissue or soft cloth Do not use water alcohol or other liquid...

Page 19: ...aning tool wire to remove debris from tubing a Remove tubing see page 22 b Thread the wire through the tubing base and out of the tip c Wipe the end of wire clean and repeat as necessary d Reattach tu...

Page 20: ...the hearing aid until the blue light turns green with each charge To extend the overall life of your battery do not store the hearing aid or charging case for over a month without charging Do not use...

Page 21: ...Regular replacement will keep your hearing aids sounding and feeling like new If you d like to protect your hearing aids beyond the 90 day warranty MDHearingAid offers the MDShield Protection Plan fo...

Page 22: ...ring aids come assembled with the open tip If you experience whistling at higher volumes replace the open tip with the closed tip Thin Tubing The blue label indicates left ear The red label indicates...

Page 23: ...clockwise to detach b Attach tubing Gently turn tubing base clockwise onto the hearing aid or twist hearing aid body counterclockwise into tubing base c Make sure tubing base is flush with sides of t...

Page 24: ...lined up with the stabilizer bar Push tip over the ridges on the end of tubing c IMPORTANT The tubing end should be visible through the opening of the ComfortTIP Otherwise tubing may detach from tip...

Page 25: ...If whistling occurs make slight adjustments to the volume or try various positions with the phone s audio output and the hearing aid s top microphone until you find what works best for you Using the T...

Page 26: ...oting Intermittent or distorted sound Feedback whistling Weak or no sound Issue Action Steps Turn VOLT MAX on Adjust volume Charge VOLT MAX Use dehumidifier Clean ear canal Clean tubing tip Change tub...

Page 27: ...on Remove tubing from the hearing aid body see page 22 and turn the volume up to maximum If it whistles your hearing aid is working and wax or debris may be blocking the sound Clean tubing tip see pag...

Page 28: ...occurs when raising the volume you might need more gain and should try the closed ComfortTIP see page 21 Wax or debris can cause whistling Clean tubing tip and ear canal and replace tubing tip if they...

Page 29: ...ure charge until blue light turns green and turn back on Remove tubing from the hearing aid body see page 22 and turn the volume up to maximum If it whistles your hearing aid is working and wax or deb...

Page 30: ...ual wear and tear or mistreatment of your hearing aids such as physical shock damage from moisture or sweat excessive wax build up or tampering with the device all of which void the warranty For added...

Page 31: ...elope Write RMA number on the OUTSIDE of envelope DON T send Carrying case Packing materials Charger or other accessories unless otherwise instructed Replacement Facility RMA MDHearingAid 650 W Lake S...

Page 32: ...requests after 45 days from the date of delivery as reported by shipment tracking All products MUST include a Return Merchandise Authorization RMA number for proper processing Products returned withou...

Page 33: ...HearingAid 650 W Lake St 120 Chicago IL 60661 1 45 46 100 No refund 80 No refund Amount Refunded Days From Delivery with RMA without RMA You must contact customer service for an RMA number before mail...

Page 34: ...wed the instructions for fitting your ear tips properly Feel the hearing aid is not providing enough amplification even at the highest volume setting To prevent hearing damage Use appropriate hearing...

Page 35: ...ne and move away from it Hearing aids may fail suddenly without prior warning e g in case of a defect or an empty battery particularly in situations where you re required to hear acoustic warning sign...

Page 36: ...product as household waste or attempt to burn it as it may explode For safety reasons use only the charger and AC adapter supplied with your hearing aids Use of any other types may invalidate any appr...

Page 37: ...d not exceed the limit values of 14 to 158 Fahrenheit 10 to 70 Celsius During transport or storage for a long period of time the relative humidity should not exceed the limit values of 10 to 60 The ai...

Page 38: ...ing conditions Visible congenital or traumatic deformity of the ear History of active drainage from the ear within the previous 90 days History of sudden or rapidly progressive hearing loss within the...

Page 39: ...hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be risk of impairing the remaining hearing of the hearing aid user A hearing aid will not restore normal hearing...

Page 40: ...been medically evaluated and that you may be considered a candidate for a hearing aid The physician will refer you to an audiologist or a hearing aid dispenser as appropriate for a hearing aid evaluat...

Page 41: ...an ear specialist is not in your best health interest and its use is strongly discouraged Children with hearing loss This product is not for use by anyone under 18 years of age In addition to seeing a...

Page 42: ...ons However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determin...

Page 43: ...and a 4 this device complies with part 15 of the FCC Rules Operation is subject to the following conditions 1 This device may not cause harmful interference and 2 This device must accept any interfere...

Page 44: ...mitter must not be co located or operating in conjunction with any other antenna or transmitter Radio Technology Bluetooth Low Energy BLE and proprietary technologies Radio Transceiver Frequency Range...

Page 45: ...quency Hz Program 2 Technical Specifications MAX OSPL90 120 dBSPL HF Average OSPL90 110 dBSPL HFA Full on gain 35 dBSPL Reference test gain 35 dBSPL Frequency range 200 7000Hz THD 500 Hz 1 800 Hz 0 16...

Page 46: ...ngAid VOLT MAX ABCD1234 Your Serial Number Serial No Please retain your hearing aid serial numbers for your records Your VOLT MAX serial number can be found on the spine of the hearing aid Serial Numb...

Page 47: ...E AND ALL MERCHANDISE PERTAINING TO THIS TRANSACTION AND ANY SECURITY INTEREST ARISING OUT OF THE TRANSACTION WILL BE CANCELED IF YOU CANCEL YOU MUST RETURN TO THE SELLER IN SUBSTANTIALLY AS GOOD COND...

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