MDHearingAid VOLT, User Manual

Page 1: ...Series M User Manual VOLT ...

Page 2: ... My hearing was so bad I felt left out and didn t go out much I hear sounds now that I haven t heard in years This has changed my life Phyllis G ...

Page 3: ...geable technology paired with user adjustable controls Please read this User Manual in its entirety Practice and patience are important as your ears relearn how to hear Your results and improved quality of life will depend on the type and degree of your hearing loss your expectations and frequency of use ...

Page 4: ... of MDHearingAid They re happy to guide and assist you with any questions you may have Take advantage of our free one on one phone consultations 312 366 3899 800 918 3914 toll free Mon Fri 7 30AM 4 45PM CST support MDHearingAid com 24 hours a day 7 days a week We re here to help ...

Page 5: ... The customer service has been outstanding They continue to solve the problem and give solutions Joan P ...

Page 6: ...Table of Contents ...

Page 7: ...Volume 11 Program Selection 12 Care and Cleaning 13 Ordering Parts Protection 16 Replacing Tips Tubing 17 Using the Telephone 20 Troubleshooting 21 Warranty and Repair 25 Return Policy 27 Warning to Dispensers 29 Important Notice for Users 31 Notice of Cancellation 33 Technical Specifications 34 2 ...

Page 8: ...Package Contents Contents will vary depending on quantity ordered a VOLT Hearing Aid s c Cleaning Tool b Charger Wire Magnet Brush Thin Tubing ComfortTIP Dock Cord Power Adapter 3 ...

Page 9: ...T Body VOLT Diagram Microphones Program Button Charging Light on off control Thin Tubing VOLT comes assembled for your convenience ComfortTIP Tubing Base Volume Dial Stabilizer Bar Snap End Charging Port 4 ...

Page 10: ... I m impressed with the quality and clarity of sound I love that it is rechargeable Michael S 5 ...

Page 11: ...MDHearingAid VOLT If you have a pair first identify the left and right hearing aid Step 1 Charge VOLT Step 2 Turn VOLT on Step 3 Place VOLT on ear To identify left right VOLT Hold an aid upright in each hand with controls facing you The tips tubing point toward each other when in the correct hand 6 ...

Page 12: ...ght will turn on c When fully charged blue light will turn green and VOLT is ready to use b a c Blue Light Charging Green Light Fully Charged Light Off Not Charging It takes approximately 3 3 5 hours to fully charge the VOLT On average a full charge lasts 18 22 hours Step 1 Charge VOLT 7 ...

Page 13: ...isk of battery degeneration if VOLT is left on the charger Charger Assembly The charger is made up of three pieces a cord a power adapter and a charging dock 1 Connect charging dock to the small end of the cord 2 Connect the other end of the cord USB to the power adapter 1 2 Charging Dock Cord small end Cord USB end Power Adapter Please note If the charging light on VOLT turns red unplug and replu...

Page 14: ...s as the on off control ON Press and hold the program button for 2 3 seconds The light will flash green once when turned on OFF Press and hold the program button for 2 3 seconds The light will flash blue once when turned off OFF ON Flashes green Flashes blue 9 ...

Page 15: ...ting tip in ear a Hold thin tubing at the stabilizer bar junction Insert ComfortTIP with gentle pressure into ear canal b Place VOLT body behind ear The curve of thin tubing should rest on top of your ear comfortably next to glasses c Tuck stabilizer bar in the outer bowl of ear It may be trimmed to suit the size of your ear b a c 10 ...

Page 16: ...volume dial up To decrease volume rotate volume dial down Decrease Increase Caution To avoid a sudden blast of sound please raise the volume SLOWLY Please note Whistling may be heard if the VOLT is turned on but not positioned securely in your ear Once the ComfortTIP is properly inserted whistling will stop 11 ...

Page 17: ... and time with family at home 1 Quiet Program Best For Beeps 2 Social 3 Noisy 4 Restaurant 1 beep 2 beeps 3 beeps 4 beeps Small group meetings church time with friends Large crowds restaurants traffic nature sounds or high octave music Reduce background noise in any loud environment and hear directly in front of you Program 1 is the default setting When VOLT is turned off it will reset to Program ...

Page 18: ...earwax or other debris from the ComfortTIP buttons and microphones found on the top and front of VOLT The VOLT body can be cleaned with a tissue or soft cloth Do not use water alcohol or other liquid agent to clean the VOLT as it may damage it ComfortTIP Microphones Buttons 13 ...

Page 19: ...Use the cleaning tool wire to remove debris from tubing a Remove tubing see page 18 b Thread wire through tubing base and out of the tip c Wipe end of wire clean and repeat as necessary d Reattach tubing to VOLT body 14 ...

Page 20: ...ore in a cool dry place such as a hearing aid dehumidifier For maximum battery life charge VOLT until blue light turns green with each charge Do not let your VOLT get wet Do not use hair spray or a hair dryer while wearing your VOLT Do not expose your VOLT to excess moisture or heat 15 ...

Page 21: ... quality Regular replacement will keep your VOLT sounding and feeling like new If you d like to protect your hearing aids beyond the 90 day warranty MDHearingAid offers the MDShield Protection Plan for total coverage against any accidental damage and more Call us today for detailed information about coverage and cost Visit www MDHearingAid com or call 800 918 3914 to order tubing tips protection a...

Page 22: ...ndicates left ear The red label indicates right ear ComfortTIPs Left ear tips curve the left Right ear tips curve to the right Left Right If you require a different size you re not getting enough volume or you re experiencing whistling at higher volumes please call 800 918 3914 for alternative options 17 ...

Page 23: ...ide off You may experience resistance when removing the tubing for the first time b Attach tubing Gently push new tubing on c Make sure tubing base is flush with sides of VOLT body when you are finished b c Please note Thin tubing is left and right ear specific 18 ...

Page 24: ...h other hand b Attach tip Align new ComfortTIP so the vented end is lined up with the stabilizer bar Push tip over the ridges on the end of tubing c IMPORTANT The end of the tubing should be visible through the opening of the ComfortTIP Otherwise tubing may detach from tip when removing VOLT from your ear Vented End Stabilizer Bar b a c 19 ...

Page 25: ...Using the Telephone If whistling occurs while using the phone try various positions with the phone s audio output and VOLT microphone until you find what works best for you Microphone Audio Output 20 ...

Page 26: ...lume Use dehumidifier Clean ear canal Clean tubing tip Change tubing tip Turn VOLT on Intermittent or distorted sound Feedback whistling Weak or no sound Issue Action Steps For more detailed troubleshooting tips see the following pages 21 ...

Page 27: ...emove tubing from VOLT body see page 18 and rotate volume dial to four 4 If it whistles your VOLT is working and wax or debris may be blocking the sound Clean tubing tip see page 14 and ear canal Replace tubing tip if they appear worn For optimal performance tubing and tips should be replaced every three 3 months To order replacements and additional cleaning accessories visit www MDHearingAid com ...

Page 28: ...he volume If whistling occurs when raising the volume you might need more gain and should try our closed ComfortTIP Call us at 800 918 3914 Wax or debris can cause whistling Clean tubing tip and ear canal and replace tubing tip if they appear worn Please note When an object hand hood person wall etc comes close to your ear while wearing hearing aids you may experience whistling This is normal for ...

Page 29: ...n VOLT off and charge until blue light turns green Turn VOLT back on Remove tubing from VOLT body see page 18 and rotate volume dial to four 4 If it whistles your VOLT is working and wax or debris may be blocking the sound Clean tubing tip see page 14 and ear canal Replace tubing tip if they appear worn If you are still having difficulty please contact us at 800 918 3914 or support MDHearingAid co...

Page 30: ...o unusual wear and tear or mistreatment of your VOLT such as physical shock damage from moisture or sweat excessive wax build up or tampering with the device all of which void the warranty For added coverage see page 16 for the MDShield Protection Plan If you require Warranty or Replacement Service please contact us for a Return Merchandise Authorization RMA number instructions and replacement cos...

Page 31: ...dded envelope Write RMA number on the OUTSIDE of envelope DON T send Carrying case Packing materials Charger or other accessories unless otherwise instructed Replacement Facility Do not mail to this address without an RMA number RMA MDHearingAid 650 W Lake St 120 Chicago IL 60661 26 ...

Page 32: ...requests after 45 days from the date of delivery as reported by shipment tracking All products MUST include a Return Merchandise Authorization RMA number for proper processing Products returned without an RMA number will incur a twenty percent 20 No RMA Fee For an RMA number and specific return instructions please call Customer Service 800 918 3914 Mon Fri 7 30AM 4 45PM CST 27 ...

Page 33: ...t Refunded 100 No Refund 80 No Refund 1 45 46 without RMA with RMA RMA MDHearingAid 650 W Lake St 120 Chicago IL 60661 You must contact customer service for an RMA number before mailing to this address Please use USPS to send your package 28 ...

Page 34: ...spective user has any of the following conditions Visible congenital or traumatic deformity of the ear History of active drainage from the ear within the previous 90 days History of sudden or rapidly progressive hearing loss within the previous 90 days Acute or chronic dizziness Pain or discomfort in the ear Unilateral hearing loss of sudden or recent onset within the previous 90 days Audiometric ...

Page 35: ...hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be risk of impairing the remaining hearing of the hearing aid user A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions In most cases infrequent use of a hearing aid does not permit a user to attain full benefit from it The use of hea...

Page 36: ... the medical evaluation the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid The physician will refer you to an audiologist or a hearing aid dispenser as appropriate for a hearing aid evaluation The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to ass...

Page 37: ...tation with a physician The exercise of such a waiver without prior consultation by an ear specialist is not in your best health interest and its use is strongly discouraged Children with hearing loss This product is not for use by anyone under 18 years of age In addition to seeing a physician for a medical evaluation a child with a hearing loss should be directed to an audiologist for evaluation ...

Page 38: ... YOUR CANCELLATION NOTICE AND ALL MERCHANDISE PERTAINING TO THIS TRANSACTION AND ANY SECURITY INTEREST ARISING OUT OF THE TRANSACTION WILL BE CANCELED IF YOU CANCEL YOU MUST RETURN TO THE SELLER IN SUBSTANTIALLY AS GOOD CONDITION AS WHEN RECEIVED ANY GOODS DELIVERED TO YOU UNDER THIS CONTRACT OR SALE TO CANCEL THIS TRANSACTION MAIL OR DELIVER A SIGNED AND DATED COPY OF THIS CANCELLATION NOTICE OR ...

Page 39: ...umber Serial No Technical Specifications You can find your VOLT serial number on the back of the hearing aid MAX OSPL90 120 dBSPL HF Average OSPL90 110 dBSPL HFA Full on gain 38 dBSPL THD 500 Hz 2 800 Hz 2 1600 Hz 2 EQUIV INPUT NOISE 25 dB 34 ...

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