63
TROUBLE SHOOTING
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TROUBLE
CAUSE
SOLUTION
There is no mist coming
out of the humidifier
The machine is not plugged in
Plug the machine in to a mains
socket
The power has not been turned on
Press the Power Button
There is no water in the water tank
Fill the water tank with water (see
page 57)
There is not enough water in the
water tank
Fill the water tank with more
water (see page 57)
The HEPA/charcoal filter is blocked
Replace the HEPA/charcoal filter
There is a strange smell
coming from the
machine
It is a new machine
Remove the water tank from the
base. Place the water tank in a
cool and dry place for 12 hours
The water has been left in the water
tank for too long or the water is dirty
Clean the water tank (see page
60) and replace the water
The machine is noisy
The water tank is in the incorrect
position
Make sure the water tank is
securely in place
There is not enough water in the
water tank
Fill the water tank with more
water (see page 57)
The machine is on an uneven
surface
Place the machine on a flat
stable surface
The HEPA/charcoal filter is blocked
Replace the HEPA/charcoal filter
The mist is coming out
from the surrounding
outlet on the top cover
The lid is not on properly
Attached the lid securely
The nozzles are blocked by
limescale
Clean the steam outlet cap
Yellow staining in base
of humidifier
This comes from UV lamp as it
sterilises the water
This is not a fault and is a good
sign that the UV is working
The display is flashing
The humidifier has reached 50
hours of use and needs cleaning
Clean the humidifier (see page
59)
