44
Troubleshooting (cont.)
All elements of the battery
display are flashing when
you are trying to charge
your breast pump
• Charging is not possible when the battery temperature is
too high. Allow the motor unit to cool down, then resume
charging.
There is low or no suction
• Make sure that all pump set components are clean and
dry and that connections are secure.
• While pumping, make sure the breast shields form a
complete seal around the breast.
• When single pumping, make sure that the unused tubing
end is correctly plugged into the tubing holder.
• If suction does not improve after having followed these
steps, contact Medela Customer Service.
The breast pump is not
responding as expected
• To reset your breast pump, press and hold the On/Off
button (on the side) for seven seconds.
• If there is no change, contact the Medela Customer
Service.
The breast pump exterior
got wet
• Unplug the breast pump from the power source and
switch it off.
• Dry off the exterior of the breast pump.
The breast pump has been
submerged in water
• Unplug the breast pump from the power source and
switch it off.
• Contact Medela Customer Service.
Data cannot be sent
• The Bluetooth function on the mobile device is turned
off. Turn the Bluetooth function on and try to send the
data again.
• Pairing between the two devices has not been complet-
ed. Perform pairing instructions again. Refer to
sec-
tion 10.1
• The mobile device is too far away from the breast pump.
Move the device and breast pump closer together.
• The application on the mobile device is not ready. Check
the application.
If you have not resolved the problem with your breast pump or you have further questions,
please contact Medela Customer Service.
For contact data visit
www.medela.com
. Under “Contact” choose your country.
