9. Troubleshooting
In case of an unexpected behaviour of your breast pump check with the troubleshooting table
if you find the issue in the column “Problem” and follow the instructions in the column “Solution”.
Troubleshooting table
Problem
Solution
There is low
or no suction
• Check that the O-ring on the stem is in place and not damaged.
If it is missing or damaged, contact the Medela Customer Service.
• Make sure that the breast shield forms a complete seal around
the breast.
• Make sure that the yellow valve head and the white membrane
are clean and not damaged.
• Make sure that the membrane lies flat on the valve head.
Refer to figure
¢
2-02 on the foldout page.
• Make sure that the valve head is positioned sideways on the connector.
• Make sure that the components of the handle are assembled correctly.
Refer to figure
¢
3-02 on the foldout page.
• Check all connections.
• If suction does not improve after having followed these steps,
contact the Medela Customer Service.
There is no milk
flow
• Ensure your breast pump is assembled correctly and there is suction.
• Relax and take a 10-15 minute break if expression is not achieved
after two consecutive pumping sessions.
• Consult your lactation consultant/breastfeeding specialist if expression
still does not occur.
If you have not resolved the problem with your breast pump or you have further questions,
please contact the Medela Customer Service at 800-435-8316.
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