MediaAccess TC8305C, Setup And User Manual

Page 1: ...SETUP AND USER GUIDE MediaAccess TC8305C ...

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Page 3: ...SAFETY INSTRUCTIONS AND REGULATORY NOTICES Before you start installation or use of this product carefully read these instructions ...

Page 4: ...nformation You must install and use this device in strict accordance with the manufacturer s instructions as described in the user documentation that is included with your product Before you start installation or use of this product carefully read the contents of this document for device specific constraints or rules that may apply in the country where you want to use this product In some situatio...

Page 5: ...SETUP AND USER GUIDE MediaAccess TC8305C ...

Page 6: ...and logos are owned by the Bluetooth SIG Inc DECT is a trademark of ETSI DLNA is a registered trademark DLNA disc logo is a service mark and DLNA Certified is a trademark of the Digital Living Network Alliance Digital Living Network Alliance is a service mark of the Digital Living Network Alliance Ethernet is a trademark of Xerox Corporation Microsoft MS DOS Windows Windows NT and Windows Vista ar...

Page 7: ...o manually connect your wireless client 20 2 5 How to connect your phone 24 3 Admin Tool 25 3 1 Components 26 3 2 How to change the default Admin Tool password 28 4 The Gateway wireless access point 29 4 1 How to configure the wireless settings 30 4 2 How to start a WPS session via the Admin Tool 31 5 Internet security 33 5 1 Parental control 34 5 1 1 Manage sites 35 5 1 2 Manage services 37 5 1 3...

Page 8: ...ii CONTENTS DMS CTC 20130228 0000 v1 0 7 1 Wireless connection troubleshooting 54 7 2 Network diagnostic tools 55 7 3 Gateway reset and restore options 56 ...

Page 9: ...te Example For more information visit us at www technicolor com This sample text indicates an internal link Example If you want to know more about guide see About this Setup and User Guide on page 1 This sample text indicates an important content related word Example To enter the network you must authenticate yourself This sample text indicates a GUI element commands on menus and buttons dialog bo...

Page 10: ...2 ABOUT THIS SETUP AND USER GUIDE DMS CTC 20130228 0000 v1 0 ...

Page 11: ... 0 1 Getting started Introduction This chapter gives you a brief overview of the main features and components of the Gateway After this chapter we will start with the installation Do not connect any cables to the Gateway until instructed to do so ...

Page 12: ...age 41 Advanced network tools like port forwarding port triggering and DMZ For more information see 6 Advanced configuration on page 43 Local networking features Wireless access for your local network devices via the integrated IEEE 802 11b g n 2 4 GHz wireless access points For more information see 2 4 Connect your wireless devices on page 17 Wired access for your local network devices via the Et...

Page 13: ... DMS CTC 20130228 0000 v1 0 1 2 Getting to know the Gateway This section introduces you to the different components of the Gateway Topic Page 1 2 1 Front panel 6 1 2 2 Top panel 8 1 2 3 Back panel 9 1 2 4 Bottom panel 11 ...

Page 14: ...n Solid on The Gateway is powered on from the electrical outlet Blinking Power failure or running on battery Off The Gateway is powered off State Description Solid on Upstream and downstream channel locked Blinking Locking upstream or downstream channel Off The Gateway is powered off State Description Solid on Connected to your service provider s network Blinking Connecting to your service provide...

Page 15: ...ne connected to the Tel1 port is on the hook Blinking The telephone connected to the Tel1 port is off the hook Off No telephone connected to the Tel1 port State Description Solid on The telephone connected to the Tel2port is on the hook Blinking The telephone connected to the Tel2 port is off the hook Off No telephone connected to the Tel2 port State Description Solid on Battery level is OK or rec...

Page 16: ...utton allows you to add new wireless clients to your local network in a swift and easy way without the need to enter any of your wireless settings network name wireless network key encryption type For more information about WPS see 2 4 1 How to connect your wireless client via WPS on page 18 ...

Page 17: ...e 24 Ethernet switch item D The Ethernet switch allows you to connect an Ethernet device for example a computer to your local network For more information see 2 3 Connect your wired devices on page 16 All Ethernet ports on the Gateway are Gigabit Ethernet ports and have a maximum speed of 1 Gbps Gigabit per second Each Ethernet port has two LEDs LED LED status Description Left LED Green Solid on G...

Page 18: ...20130228 0000 v1 0 Cable port item E The Cable port allows you to connect to your local coax network and the broadband network of your services provider Power inlet item F The power inlet Power allows you to connect the power cord ...

Page 19: ... Device information Wireless security settings Battery compartment item B optional When the power is down the Gateway will automatically switch to the rechargeable battery if installed This to guarantee that the following functions will not be impacted The connected phones All voice related features A B Do not remove the battery unless instructed by your service provider ...

Page 20: ...g a wireless connection your computer must be equipped with a WiFi certified wireless client adapter Wired connection If you want to connect a computer using a wired connection your computer must be equipped with an Ethernet Network Interface Card NIC Start with the installation You are now ready to start with the installation of your Gateway proceed with 2 Setup on page 13 ...

Page 21: ...d devices to the Gateway For more information see 2 3 Connect your wired devices on page 16 4 Connect your wireless devices to the Gateway For more information see 2 4 Connect your wireless devices on page 17 5 Connect your phones For more information see 2 5 How to connect your phone on page 24 Optional configuration After completing the setup procedure the Gateway is ready for use Optionally you...

Page 22: ...n helps you to connect the Gateway to your service provider s network Connecting the cables Proceed as follows 1 Take one end of the coaxial cable and connect it to your cable splitter 2 Connect the other end to the Cable port of the Gateway 105 SN 8700383561 CM MAC 00111100ABCD E MTA MAC 00221100ABCD WAN MAC 00441100ABCD ...

Page 23: ... with your Gateway 2 Connect the small end of the power cord to the Power port on the back of the Gateway 3 Plug the other end of the power cord into an electrical outlet 4 Wait at least two minutes to allow the Gateway to complete the start up phase 105 SN 8700383561 CM MAC 00111100ABCD E MTA MAC 00221100ABCD WAN MAC 00441100ABCD ...

Page 24: ...ave a maximum speed of 1 Gbps Gigabit per second Procedure Proceed as follows 1 Take the yellow Ethernet cable that is included in your box 2 Plug one end of the Ethernet cable into one of the yellow Ethernet ports on the back of the Gateway 3 Plug the other end of the Ethernet cable into the Ethernet port of your network device 4 Your network device is now connected to your network Use the same p...

Page 25: ...d 2 4 GHz access point that allows you to connect wireless devices to your home network Procedure To connect your device via Via WPS proceed with 2 4 1 How to connect your wireless client via WPS on page 18 By manually entering the settings proceed with 2 4 2 How to manually connect your wireless client on page 20 ...

Page 26: ...e entry on the wireless client You have to enter the Gateway s WPS PIN code on the wireless client For more information see Adding a wireless client using WPS PIN entry on the wireless client on page 31 PIN code entry on the Gateway You have to enter the wireless client s WPS PIN code on the Admin Tool For more information see Adding a wireless client using WPS PIN entry on the Gateway on page 32 ...

Page 27: ...ually For more information see 2 4 2 How to manually connect your wireless client on page 20 Your wireless client is out of range If possible move your wireless client closer to your Gateway or use a wireless repeater to extend the range of your wireless network Another device is interfering on the selected wireless channel Change the wireless channel of your Gateway For more information see Chang...

Page 28: ...less settings printed on the Gateway s bottom panel label To configure these settings on Windows 8 proceed with How to connect your computer on Windows 8 on page 21 Windows 7 proceed with How to connect your computer on Windows 7 on page 21 Windows Vista proceed with How to connect your computer on Windows Vista on page 22 Windows XP proceed with How to connect your computer on Windows XP on page ...

Page 29: ... connect your computer on Windows 7 Proceed as follows 1 Click the wireless network icon in the notification area 2 A list of available wireless networks appears Double click the Gateway access point 3 Windows prompts you to enter the security key Type the Network Key Password which is printed on the Gateway s bottom panel label in the Security key and click OK The Gateway is listed with the Netwo...

Page 30: ... click Connect How to connect your computer on Windows XP Proceed as follows 1 Right click the wireless network connection icon or in the notification area and then click View Available Wireless Networks 2 A list of available wireless networks appears Double click the Gateway access point The Gateway is listed with the Network Name SSID which is printed on the Gateway s bottom panel label For more...

Page 31: ...s 1 Click the WiFi icon on the menu bar 2 A list of available wireless networks appears Select the Gateway from the list 3 The WiFi window prompts you to enter your WPA password In the Password box type the Network Key Password which is printed on the Gateway s bottom panel label and select the Remember this network box and click OK 4 You are now connected to the Gateway network The Gateway is lis...

Page 32: ...24 2 SETUP DMS CTC 20130228 0000 v1 0 2 5 How to connect your phone Procedure Connect your traditional phone external DECT base station or fax to the Tel1 port on the back panel of your Gateway ...

Page 33: ...tting For more information consult the help of your web browser Accessing the Admin Tool Proceed as follows 1 Open your web browser and browse to http 10 0 0 1 2 The Gateway prompts you to enter the user name and password Enter your user name default admin and password default password and click OK 3 The Admin Tool appears On Windows it is also possible to access the Admin Tool using UPnP For more...

Page 34: ...ntal Control Allows you to manage the access rights for Internet access Advanced Allows you to configure more advanced Internet services Troubleshooting Allows you to perform some basic troubleshooting on the Gateway and network connections Each of these items contain a number of sub menu items More detailed information about the pages can be found in the tips section of each page For more informa...

Page 35: ...l level Tips section item D The tips section provides helpful information about the settings displayed on the current page To expand the tip click more Content panel item E The content pane displays the actual configuration page Online support item F The online support section provides links to the web sites where your can find additional information Move your mouse pointer over one of these items...

Page 36: ...age appears 4 In the Current Password box type your current password 5 In the New Password and Re enter New Password box type your new password 6 Click SAVE 7 The Gateway prompts you to login with your new password The default user name is admin and the default password is password The default password is password Your new password must be at least 8 characters long It may include letters or numbe...

Page 37: ...ess clients Secures the data sent over wireless connection The Gateway has a built in 2 4 GHz access point Wireless client The wireless client allows you to connect a device typically a computer to a wireless access point Both built in and external for example via USB clients are available Check the documentation of your computer if you are not sure if your computer is equipped with a wireless cli...

Page 38: ... to the Gateway Security Mode The encryption type used to secure your wireless communication We recommend using the default encryption WPAWPA2 PSK TKIP AES Open and WEP are to be avoided for security reasons and should only be used if your wireless client does not support WPA Channel Selection When you select Automatic the Gateway automatically selects the best channel for your wireless communicat...

Page 39: ...WiFi 4 The WiFi page appears click ADD WIFI PROTECTED SETUP WPS CLIENT 5 The Add WiFi Client page appears 6 Click PAIR 7 Within two minutes press the PAIR button of your wireless client Adding a wireless client using WPS PIN entry on the wireless client 1 Browse to the Admin Tool For more information see Accessing the Admin Tool on page 25 2 On the Gateway menu click Connection and then click WiFi...

Page 40: ...way s bottom panel label or accessible from the software 2 Browse to the Admin Tool For more information see Accessing the Admin Tool on page 25 3 On the Gateway menu click Connection and then click WiFi 4 Click ADD WIFI PROTECTED SETUP WPS CLIENT 5 The Add WiFi Client page appears 6 In the Connection Options list select Pin Number 7 Enter the PIN from your wireless client in the Wireless Client s...

Page 41: ...ternet security Overview The Gateway offers various options to secure your Internet connection Topic Page 5 1 Parental control 34 5 1 1 Manage sites 35 5 1 2 Manage services 37 5 1 3 Manage devices 38 5 1 4 View parental control reports 40 5 2 Firewall 41 ...

Page 42: ...to specific website based on the URL or keywords For more information see 5 1 1 Manage sites on page 35 Prevents access to specific application or services for example FTP For more information see 5 1 2 Manage services on page 37 Prevents devices from accessing your network For more information see 5 1 3 Manage devices on page 38 ...

Page 43: ...ock a specific website Proceed as follows from the Managed Sites page 1 Under Blocked Sites click ADD 2 The Add Blocked Domain page appears 3 In the URL field type the address of the website for example facebook com 4 If you want this rule only to be applied at specific time frames click No in the Always Block list and define when to apply the rule a Under Set Block Time enter a start time and end...

Page 44: ...e when to apply the rule a Under Set Block Time enter a start time and end time b Under Set Block Days select the days for which the selected block time should be applied 5 Click SAVE Mark computers as trusted for all websites The Gateway will block connections to websites on all untrusted computers based on the specified rules If you don t want restrictions for a particular computer select Yes un...

Page 45: ...the service only uses one port enter the same value as in the Start Port box for example 21 8 If you want this rule only to be applied at specific time frames click No in the Always Block list and define when to apply the rule a Under Set Block Time enter a start time and end time b Under Set Block Days select the days for which the selected block time should be applied 9 Click SAVE Mark computers...

Page 46: ...mputer name and MAC address under Custom Device 4 If you want this rule only to be applied at specific time frames click No in the Always Allow list and define when to apply the rule a Under Set Allow Time enter a start time and end time b Under Set Allow Days select the days for which the selected block time should be applied 5 Click SAVE Adding blocked devices If you selected Allow All in the Ac...

Page 47: ...d block time should be applied 5 Click SAVE If you want to have different time schedules depending on the day you have to group them in separate rules One rule for weekdays for example allow the device from 8 00 PM until 10 00 PM One rule for the weekend for example allow the device from 8 00 AM until 10 00 PM ...

Page 48: ...re 1 Browse to the Admin Tool For more information see Accessing the Admin Tool on page 25 2 On the Parental Control menu click Reports 3 The Report page appears Under Report Filters select a report type and time frame and click GENERATE REPORT 4 The Generated report table now lists all log entries 5 Optionally you can Click PRINT to print the log entries Click DOWNLOAD to save the log entries as ...

Page 49: ...pical Security Medium Blocks P2P applications and Ping to the Gateway allows all other traffic Minimum Security Low Allows all secure applications This is the default configuration Custom Security Allows you to create your own security level Changing the security level Proceed as follows 1 Browse to the Admin Tool For more information see Accessing the Admin Tool on page 25 2 On the Gateway menu c...

Page 50: ...42 5 INTERNET SECURITY DMS CTC 20130228 0000 v1 0 ...

Page 51: ...tion This chapters covers the more advanced features The following topic are available Topic Page 6 1 Port configuration for applications and services 44 6 1 1 UPnP 45 6 1 2 Port forwarding 47 6 1 3 Port triggering 49 6 1 4 Configure a DMZ Host 50 6 2 Assigning a reserved IP to a device 51 ...

Page 52: ...Gateway will not be able to resolve the destination if The incoming message arrives on a different port as the outgoing message Then the Gateway will not know that the two messages are related There is no outgoing message Solutions To avoid this problem the Gateway offers the following solutions The Gateway supports automatic device discovery and port configuration for UPnP enabled devices For mor...

Page 53: ...uration mechanism for UPnP enabled games and applications will do this for you If the application is UPnP enabled UPnP will create these entries automatically You can access the Admin Tool without having to remember the address of the Gateway Enable UPnP on the Gateway 1 Browse to the Admin Tool For more information see Admin Tool 2 On the Advanced menu click Device Discovery 3 The Device Discover...

Page 54: ...off click on the message and turn it on 4 Right click Technicolor TC8305C and click View device web page 5 The Admin Tool appears How use UPnP to access your Gateway on Windows XP If you computer runs Windows XP 1 Go to My Network Places 2 The My Network Places window appears 3 Double click Technicolor TC8305C 4 The Admin Tool appears ...

Page 55: ...so 1 Browse to the Admin Tool For more information see Accessing the Admin Tool on page 25 2 On the left menu click Advanced 3 The Port Forwarding page appears In the Enable Port Forwarding list click Enabled In the Port Forwarding table click ADD SERVICE 4 The Add Service page appears 5 In the Common Services list click the service you want to run on the computer or click Other if the service is ...

Page 56: ...C 20130228 0000 v1 0 9 Your service is now listed in the Port Forwarding table All incoming requests for the selected service will now be directed to the selected device The Gateway will also configure its firewall to allow this service ...

Page 57: ...On the Advanced menu click Port Triggering 3 The Port Triggering page appears In the Enable Port Forwarding list click Enabled In the Port Triggering table click ADD PORT TRIGGER 4 The Add Port Trigger page appears Complete the following fields In the Service Name box type a name for the rule for example FTP In the Service Type list click on the protocol that is used for example TCP In the Trigger...

Page 58: ...reserved IP address for the DMZ host Make sure that your DMZ host uses a fixed IP address If you do not do this the device might get a new IP address after some time and the port forwarding rule will no longer be applied to the device and another device may suddenly be acting as DMZ host For more information see 6 2 Assigning a reserved IP to a device How to configure a device as DMZ host 1 Browse...

Page 59: ...lways be reachable on the same address and there is no risk that you are accessing the wrong device How to assign a reserved IP Proceed as follows to do so 1 Browse to the Admin Tool For more information see Accessing the Admin Tool on page 25 2 On the left menu click Connected Devices 3 The Devices page appears If Your device is already listed in one of the tables proceed as follows 1 Click Edit ...

Page 60: ...52 6 ADVANCED CONFIGURATION DMS CTC 20130228 0000 v1 0 ...

Page 61: ...ing configuring or using your Gateway If the suggestions do not resolve the problem look at the support pages on www technicolor com or contact your service provider Topics This chapter describes the following topics Topic Page 7 1 Wireless connection troubleshooting 54 7 2 Network diagnostic tools 55 7 3 Gateway reset and restore options 56 ...

Page 62: ...o reposition the Gateway or if available redirect the antenna s of the Gateway for optimal performance Change the wireless channel Use WPAWPA2 PSK TKIP AES as encryption For more information see 4 1 How to configure the wireless settings on page 30 Change the wireless channel Proceed as follows 1 Browse to the Admin Tool For more information see Accessing the Admin Tool on page 25 2 Under Gateway ...

Page 63: ...rk connectivity How to access the network diagnostics tools 1 Browse to the Admin Tool For more information see 3 Admin Tool on page 25 2 On the Troubleshooting menu click Diagnostic Tools 3 The Network Diagnostic Tools page appears The following tools are available Test Connectivity Results Check for IPV4 Address Results Check for IPV6 Address Results ...

Page 64: ...lick RESET to restart the Gateway RESET WIFI MODULE to restart just the WiFi module only RESET WIFI ROUTER to restart the WiFi and router modules RESTORE WIFI SETTINGS to activate the Gateway default settings for WiFi only Only your WiFi settings will be lost RESTORE FACTORY SETTINGS to activate all Gateway default settings All your previous settings will be lost 4 The Gateway prompts you to confi...

Page 65: ...ttings of the Gateway use a pen or an unfolded paperclip to push the recessed Reset button on the back panel of the Gateway for at least 15 seconds and then release it 3 The Gateway restarts 105 SN 8700383561 CM MAC 00111100ABCD E MTA MAC 00221100ABCD WAN MAC 00441100ABCD ...

Page 66: ...58 7 SUPPORT DMS CTC 20130228 0000 v1 0 ...

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Page 68: ...nced are service marks trademarks or registered trademarks of their respective companies Specifications subject to change without notice DMS CTC 20130228 0000 v1 0 TECHNICOLOR WORLDWIDE HEADQUARTERS 1 rue Jeanne d Arc 92443 Issy les Moulineaux France www technicolor com ...