>
Settings
>
Support
>
Self Diagnosis
>
Sound Test
If the TV plays the
Sound Test
melody without distortion, there may be a problem with an external device
or the broadcast signal's strength.
The Problem
Possible Solutions
There is no sound or the sound is too
low at maximum volume.
Check the volume control of the device (cable or satellite box, DVD,
Blu-ray, etc.) connected to your TV.
Picture is normal, but no sound.
• Check the volume settings.
• Check if 'Mute' mode is set to on.
The speakers are making an odd
sound.
• Make sure that the audio cable is connected to the correct audio
output connector on the external device.
• For antenna or cable connections, check the signal information.
• A low signal level may cause sound distortions.
NOTE
This product does not support decoding of DTS CD bitstreams. Playback of this format may produce
undesirable noise.
When the TV has difficulties with sound and picture, these steps may help resolve the problem.
Picture Test
>
Settings
>
Support
>
Self Diagnosis
>
Picture Test
Sound Test
>
Settings
>
Support
>
Self Diagnosis
>
Sound Test
If the
Sound Test
and
Picture Test
are normal, there may be a problem with an external device or the
broadcast signal's strength.
The Problem
Possible Solutions
No sound and picture.
• Check if the power cord is plugged into a powered AC outlet.
• Press the
button in the remote control to activate the unit
from Standby.
• Check to see if the LED light is on or not. If it is, then the TV is
receiving power.
I have connected an external source
to my TV but I get no picture and/or
sound.
• Check the correct connection on the external source and the input
connection on the TV.
• Make sure you have made the correct selection for the input mode
for the incoming signal.
Sound and picture distorted or
appear wavy.
• Some electrical appliances may affect TV set. If you turn off the
appliance and the interference goes away, then move it further away
from TV.
• Insert the power plug of the TV set into another power outlet.
Sound and picture is blurry or cuts
• If you use an external antenna, check the direction, position and
connection of the antenna.
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