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10. General Warranty Conditions
10.1. General information
The warranty period is 24 months and begins on the day the product is purchased. The war-
ranty covers all types of material and product damage that could occur during normal use.
Please keep your original proof of purchase in a safe place. The warranty provider reserves
the right to refuse to confirm the status of the warranty or to carry out a repair under war-
ranty if a valid proof of purchase cannot be produced.
If it is necessary to return your device for repair, please ensure that it is suitably packaged
for transportation. Unless otherwise specified, you shall bear the costs for sending the de-
vice and the transport risk. The warranty provider does not assume any liability for addition-
al materials sent with the product that do not belong to the original package contents sup-
plied with the product.
Please enclose as much information as possible about the fault when sending the device to
the warranty provider. In order to make a valid claim under warranty and before returning
the device, please contact the Service Hotline operated by the warranty provider or the Ser-
vice Portal. They will provide you with information on how to proceed further.
This warranty has no effect on your statutory warranty rights and is subject to the laws of
the country in which the first purchase of the product was made by the end customer.
10.1.1. Scope
In the event of a fault on your product that is covered by this warranty, the warranty provid-
er guarantees to repair or replace the product. The decision about whether to repair or re-
place the device is taken by the warranty provider. Therefore, the warranty provider can at
its own discretion decide to replace a device submitted for repair under warranty with a re-
furbished device of the same quality.
No warranty is provided for batteries or rechargeable batteries or for consumable materials
i.e. parts which have to be replaced at regular intervals during the normal use of the product
e.g. video projector lamps.
A pixel error (permanently coloured, light or dark point in an image) is not generally consid-
ered a fault. Please refer to the information provided in the manual for this product for the
precise number of permissible defects in the image.
The warranty provider gives no warranty for burnt-in images on plasma or LCD devices that
result from the improper use of the device. Please refer to the information provided in the
manual for this product for precise instructions on operating your plasma or LCD device.
The warranty does not cover errors relating to the playback of data media that have been
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