PCF Pro User Manual
DOC01851
Page 56 of 74
This section of the manual describes the types of PCF Pro problems which may occur, and indicates
probable causes/corrections.
If the situation cannot be corrected following the Troubleshooting Solutions, repeating the cycle, or if a
problem occurs which is not described, then please contact Medisafe. Service charges may be
incurred, consult your warranty for details. A trained service technician will promptly place your PCF
Pro in proper working order.
NOTE:
Never permit unqualified persons to service the system. If a system problem cannot be
corrected using this section, please contact Medisafe.
Calling for Service:
First, try to define the situation and determine whether it can be solved (see
section 4-1 and 4-2). If the situation cannot be solved, call Medisafe and provide the following
information:
•
A description of the fault
•
Model number
•
Serial number
•
A copy of the printout showing the error
Error Messages
Error
Code
Error Message
Possible Causes and Solutions
1
Mains Power Removed
Check mains supply to unit was not interrupted during a cycle
2
Chamber Overflow
Switch the machine off then on again, if the problem persists turn the
machine and the water supply off and call a service engineer
3
Drain Timeout
Check tank filter clear, ensure drain is not blocked
Check that genuine Medisafe chemical is being used (
EDA+ or 3E-
Zyme®
)
4
Chamber Temperature
Sensor Mismatch
Repeat cycle
5
Chamber Fill Timeout
Check water supply(s) to the machine are switched on
Check water inlet hose(s) for kinks
6
Chamber Opened
Check lid is closed
7
Temperature Set Point Not
Maintained
Repeat cycle, if the problem persists call a service engineer
10
Chamber Water Level Low
Check that a non-foaming detergent is being used
Check for leaks
11
Chamber Water Heat Rate
Low
Repeat cycle
Temperature sensor or water heater element failure, please call a
service engineer.
13
Chemical Dosing
Check chemical bottle level(s) and replace if required. Check chemical
pickup tube is inserted into the chemical container
Summary of Contents for PCF Pro
Page 1: ...DOC01851 PCF Pro User Manual...
Page 7: ...DOC01851 Page 7 of 74 1 Introduction 1 Introduction User Manual...
Page 19: ...DOC01851 Page 19 of 74 2 Installation 2 Installation User Manual...
Page 26: ...PCF Pro User Manual DOC01851 Page 26 of 74 Installation Drawings Rear View Showing Services...
Page 27: ...PCF Pro User Manual DOC01851 Page 27 of 74 Front View...
Page 29: ...PCF Pro User Manual DOC01851 Page 29 of 74 Left Side View Lid Open...
Page 31: ...DOC01851 Page 31 of 74 3 Operation 3 Operation User Manual...
Page 55: ...DOC01851 Page 55 of 74 4 Troubleshooting 4 Troubleshooting User Manual...
Page 59: ...DOC01851 Page 59 of 74 5 Technical 5 Technical User Manual...
Page 65: ...DOC01851 Page 65 of 74 6 Appendices 6 Appendices User Manual...