© MEDISTIM 2015
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6. TROUBLESHOOTING
6.1 Service of the VeriQ™ System
For service instructions, consult the VeriQ™ System service manual or contact the Medistim service department directly.
6.2 Basic troubleshooting
The following are some basic tips in the case that the VeriQ™ System is not operating properly.
Contact the hospital technician if these tips do not resolve the issue.
•
Ensure that the system is connected to a functioning power outlet and that the system is switched on.
•
Verify that all probe connections are properly inserted at the junction point.
•
Visually inspect probes for damage and replace with a new probe if necessary.
•
Confirm that all settings are done in accordance with the instructions in this User Manual.
•
Verify that connections are made in accordance with the wiring diagram.
Note
Refer to the system’s part number and serial number when reporting any issues.
6.2.1 Troubleshooting users guide
Symptom
Possible failure mode (investigate
in listed order)
Resolution
MONITOR
No picture on monitor (power
button green)
1. Monitor powered off
Use power switch on the monitor if needed, check OSD
settings, (refer to Monitor’s user’s Guide)
2. DVI-D Cable or Monitor power cable not
properly attached
Connect the cables to the monitor
SYSTEM OPERATION
System does not start when
pressing power button
System not connected to mains
Check that power plug is properly connected to a pow-
ered grounded outlet
CONNECTING PROBES
Probes / Aux or Pressure contacts
cannot be inserted into port
Pinhole(s) of port obstructed
Use other port if available.
Report to technician.
Until resolved, block failing port with tape.
Flow/Doppler Probe not detected
when inserted
or
Pressure/Aux signals not detected
or
System message “probe failed” or
0% ACI.
1. Probe connector not fully inserted into
port
Check that probe connector is fully inserted
2.
Broken/bent pins inside the probe
connector
Visually inspect the connector
3. Other probe damage
Try using probe on other port of same type. If the prob-
lem persists, dispose and replace with a new probe.
PRINTING
Poor printing quality
Out of Ink
Replace ink cartridge. (Refer to printers User’s guide)
No print is generated
1. No paper loaded
2. Printer has accidently been turned off
3. Printer power or USB cables unplugged
Load paper. (Refer to printer User’s guide)
Switch the printer on (Refer to printer User’s guide)
Check that the cables are correctly attached. (Refer to
printer User’s guide)
TOUCH MONITOR RESPONSE
Incorrect function evoked when
pressing the screen
Touch screen dirty
Clean the screen
No response when pressing the
screen
Touch USB-cable disconnected from
monitor
Reconnect cable and reboot the system.
Troubleshooting Users Guide for the Medistim VeriQ™ System
