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Troubleshooting
1.
If the meter does not display a message after inserting a test
strip:
POSSIBLE CAUSE
WHAT TO DO
Batteries exhausted.
Replace the batteries.
Test strip inserted upside down or
incompletely.
Insert the test strip with contact bars
end first and facing up.
Defective meter or test strips.
Please contact customer services.
2.
If the test does not start after applying the sample:
POSSIBLE CAUSE
WHAT TO DO
Insufficient blood sample.
Repeat the test using a new test strip
with larger volume of blood sample.
Defective test strip.
Repeat the test with a new test strip.
Sample applied after automatic
switch-off (3 minutes after last user
action).
Repeat the test with a new test strip.
Apply sample only when flashing ” ”
appears on the display.
Defective meter.
Please contact customer services.
3.
If the control solution testing result is out of range:
POSSIBLE CAUSE
WHAT TO DO
Error in performing the test.
Read instructions thoroughly and
repeat the test again.
Control solution vial was poorly
shaken.
Shake the control solution vigorously
and repeat the test again.
Expired or contaminated control
solution.
Check the expiry date of the control
solution.
Control solution that is too warm
or too cold.
Control solution, meter, and test
strips should be at room temperature
20°C to 25°C (68°F to 77°F) before
testing.
Defective test strip.
Repeat the test with a new test strip.
Meter malfunction.
Please contact customer services.
Improper working of meter and
test strip.
Please contact customer services.
