Causes and Remedies
Causes and Remedies
Causes and Remedies
Causes and Remedies
Receiver Fault
Your satellite TV receiver might be set up incorrectly or defective. First check the
receiver’s configuration to ensure it is set up for the desired programming. In the
case of a faulty receiver, refer to your selected receiver’s user manual for service
and warranty information.
Satellite Coverage Issue
Television satellites are located in fixed positions above the Earth’s equator and
beam TV signals down to certain regions of the planet (not worldwide). To receive
TV signals from a satellite, you must be located within that satellite’s unique
coverage area.
See “Appendix-B Satellite Coverage Map”
Satellite Signal Blocked
The Antenna needs a clear line of sight (LOS), view to the satellite for
uninterrupted reception. Objects such as tall lighthouse, bridges and big ship that
block this view will cause a loss of signal. The signal will be quickly restored once
the antenna has a clear line of sight again. Heavy rain, cloud, snow or ice may also
interfere with the signal reception quality. If the satellite signal is lost due to
blockage or severe weather condition, services from the receiver will be lost
(picture will freeze frame and may disappear). When the satellite signal strength is
again high enough, then the receiver will resume providing desired programming
services.
Satellite Frequency Data Changed
If some channels work, while one or more other channels do not, or if the antenna
cannot find the selected satellite, the satellite’s frequency data might have
changed. You can visit any WIWORLD-authorized dealer or distributor for
assistance or visit http://www.wiworld.co.kr
Improper Wiring
If the system has been improperly wired, the antenna will not operate correctly.
Refer to the User Manual for complete system wiring information or visit website
(http://www.wiworld.co.kr)
Loose Cable Connectors
We recommend periodically checking the antenna unit’s cable connections. A
loose cable connector can reduce signal quality or prevent automatic satellite
switching using the receiver’s remote control. Fasten the cable connector.
