13
REPAIR AND WARRANTY
The instrument contains static sensitive devices, and care must be taken in
handling the printed circuit board. If an instrument’s protection has been
impaired it should not be used, but sent for repair by suitably trained and
qualified personnel. The protection is likely to be impaired if for example, it
shows visible damage, fails to perform the intended measurements, has
been subjected to prolonged storage under unfavourable conditions, or has
been subjected to severe transport stresses.
NEW INSTRUMENTS ARE GUARANTEED FOR 1 YEAR FROM THE
DATE OF PURCHASE BY THE USER.
Note:
Any unauthorized prior repair or adjustment will automatically
invalidate the Warranty.
CALIBRATION, REPAIR AND SPARE PARTS
For service requirements for Megger Instruments
contact
:
Megger Limited
or
Megger
Archcliffe Road
Valley Forge Corporate Centre
Dover
2621 Van Buren Avenue
Kent CT17 9EN
Norristown PA 19403
England.
U.S.A.
Tel: +44 (0) 1304 502 243
Tel: +1 610 676 8579
Fax: +44 (0) 1304 207 342
Fax: +1 610 676 8625
Megger operate fully traceable calibration and repair facilities, ensuring your
instrument continues to provide the high standard of performance and
workmanship you expect. These facilities are complemented by a worldwide
network of approved repair and calibration companies to offer excellent in-
service care for your Megger products.
Returning your product to Megger - UK and USA service
centres
1. When an instrument requires recalibration, or in the event of a repair
being necessary, a Returns Authorisation (RA) number must first be
obtained from one of the addresses shown above. You will be asked to
provide the following information to enable the Service Department to
prepare in advance for receipt of your instrument, and to provide the
best possible service to you.
n
Model, e.g. MIT510/2.
n
Serial number, to be found on the underside of the case or on
the calibration certificate.
n
Reason for return, e.g. calibration required, or repair.
n
Details of the fault if the instrument is to be repaired.
2. Make a note of the RA number. A returns label can be emailed or faxed to
you if you wish.
3. Pack the instrument carefully to prevent damage in transit.
4. Ensure the returns label is attached, or that the RA number is clearly
marked on the outside of the package and on any correspondence,
before sending the instrument, freight paid, to Megger. Copies of the
original purchase invoice and packing note should be sent simultaneously
by airmail to expedite clearance through customs. In the case of
instruments requiring repair outside the warranty period, an immediate
quotation can be provided when obtaining the RA number.
5. You may track the progress of your return on line at www.megger.com
Approved Service Centres
A list of Approved Service Centres may be obtained from the UK address
above, or from Megger’s website at www.megger.com
