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Repair and Warranty
If the protection of an instrument has been impaired it should not
be used, but sent for repair by suitably trained and qualified
personnel. The protection is likely to be impaired if, for example,
the instrument shows visible damage, fails to perform the
intended measurements, has been subjected to prolonged
storage under unfavourable conditions, or has been exposed to
severe transport stresses.
New instruments are covered by a two year warranty from the
date of purchase by the user, the second year being conditional
on registration of the product on
www.megger.com
.
You will need
to log in, or first register and then login to register your product.
The second year warranty covers faults, but not recalibration of
the instrument which is only warranted for one year. Any
unauthorised prior repair or adjustment will automatically
invalidate the warranty.
These products contain no repairable parts, with the exception of
the user replaceable battery, and if defective should be returned
to your supplier in original packaging or packed so that it is
protected from damage during transit.
Damage in transit is not
covered by this warranty and replacement/repair is chargeable.
Calibration, Service and Spare Parts
For service requirements for Megger Instruments contact:
Megger Instruments Limited
Archcliffe Road
Dover
Kent CT17 9EN
England.
Tel: +44 (0) 1304 502 243
Fax: +44 (0) 1304 207 342
Megger
Valley Forge Corporate
Centre
2621 Van Buren Avenue
Norristown PA 19403
U.S.A.
Tel: +1 610 676 8579
Fax: +1 610 676 8625
Megger operate fully traceable calibration and repair facilities,
ensuring your instrument continues to provide the high standard of
performance and workmanship you expect. These facilities are
complemented by a worldwide network of approved repair and
calibration companies to offer excellent in-service care for your
Megger products.
Returning product to Megger UK & USA service
centres
1. When an instrument requires recalibration, or in the event of a
repair being necessary, a Returns Authorisation (RA) number
must first be obtained from one of the addresses shown above.
You will be asked to provide the following information to enable
the Megger Service Department to prepare in advance for receipt
of your instrument, and to provide the best possible service to
you.
•
Model, e.g. S1-568.
•
Serial number, to be found on the underside of the case
or on the calibration certificate.
•
Reason for return, e.g. calibration required, or repair.
•
Details of the fault if the instrument is to be repaired.
2. Make a note of the RA number. A returns label can be emailed or
faxed to you if you wish.
3. Pack the instrument in the original packing box to prevent
damage in transit.
4. Ensure the returns label is attached, or that the RA number is
clearly marked on the outside of the package and on any
correspondence, before sending the instrument, freight paid, to
Megger. Copies of the original purchase invoice and packing
note should be sent simultaneously by airmail to expedite
clearance through customs. In the case of instruments requiring
repair outside the warranty period, an immediate quotation can
be provided when obtaining the RA number.
5. You may track progress of your return online at
www.megger.com
