11
Repair and warranty
The instrument contains static sensitive devices,
and care must be taken in handling the printed
circuit board. If an instrument’s protection has
been impaired it should not be used, but sent for
repair by suitably trained and qualified personnel.
The protection is likely to be impaired if for
example; it shows visible damage; fails to perform
the intended measurements; has been subjected
to prolonged storage under unfavourable
conditions, or has been subjected to severe
transport stresses.
Note
: Any unauthorised prior repair or
adjustment will automatically invalidate the
warranty.
Returning an Instrument for
Repair
If it is necessary to return an instrument for repair,
a Returns Authorisation number must first be
obtained by contacting one of the addresses
shown. You will be asked to provide key
information, such as the instrument serial number
and fault reported when the number is issued.
This will enable the Service Department to
prepare in advance for the receipt of your
instrument, and to provide the best possible
service to you.
The Returns Authorisation number should be
clearly marked on the outside of the product
packaging, and on any related correspondence.
The instrument should be sent, freight paid to the
appropriate address. If appropriate a copies of
the original purchase invoice and of the packing
note, should be sent simultaneously by airmail to
expedite clearance through customs.
For instruments requiring repair outside the
warranty period a repair estimate will be
submitted to the sender, if required, before work
on the instrument commences.
