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Possible Problem Area
Solution Checklist
Fabric and hoops
1. Check how the garment is hooped; garment may be hooped too
loosely.
If you can easily pull thread without lifting the pinch roller, the
thread feeder roller may be worn / damaged and should be closely
inspected.
The fabric should be very taut in the hoop, similar to a drum.
Depending on the fabric, if it is slipping in the hoop, you may need
to wrap the bottom hoop with a fabric “seam binding.”
2. Make sure the hoop arms are attached securely.
It is important that the arms are securely attached to the machine. If
you can wiggle the hoop arms side to side, they are too loose.
3. Make sure hoop arm bracket clips are secured tightly.
When you slide the hoop underneath the bracket clips, both sides
should snap securely into place. If either side of the hoop can move
front to back or is not seated underneath the clip, the hoop may
move during sewing. Click here for instructions on tightening.
A quick test to see if the arms and/or clips are loose is to sew a fill
pattern inside a border. You will likely notice poor registration. The
concentric circles in the test design are good for this as well. You will
notice more distortion in the X direction than in the Y direction.
4. Check the backing you are using.
Inadequate backing allows fabric to be pulled into the needle plate
hole. If needed, increase the number of backing pieces or change
backing type.
5. Review the weight of the garment being sewed.
If you are sewing a particularly heavy garment, try sewing at a
slower speed to see if the thread breaks become less frequent.
Furthermore, if there is an abundance of material hanging outside
the hoop, be sure it hasn’t become tangled with adjacent hardware.
6. Make sure the hoop isn’t hitting the needle plate.
On occasion, due to frequent use and possibly rough operation,
it may be that the hoop arms and/or the hoop itself become bent
downwards. As a result, if sewing very close to the hoop perimeter,
the hoop may hit against the needle plate causing a thread break.
Examine the hoop arms; if they are bent down, they most likely need
replaced. Contact technical support.
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