6
General troubleshooting
Should the instructions above not help to resolve the issue, then please contact our after-sales call center
through following ways
：
1. Call the hotline number
：
888-301-0332
（
Mon - Fri, 8AM - 5PM CST
）
2. Visit our Website for help
Error
Troubleshooting
Resolution
Machine is not
Functioning
Is the power supply and socket connected
to the wall correctly?
Adjust the connections.
Is the bin positioned correctly? Is the
door open indicator turned to red
continuously?
Adjust the position of bin until the door open
indicator light turns off, then try again.
Is the power cable damaged?
Contact after-sales call center by the hotline
:
888-301-0332
Mon - Fri (8AM - 5PM CST)
Is the bin full? Is the bin full indicator turn to red
continuously?
Pull out the bin and empty it, place bin back in,
then try again.
Is the engine possibly overheating?
Is the overheat indicator turn to red
continuously?
Wait until the machine has cooled down, and
overheat indicator light turns off, then try again.
Is the sheet of paperto thin forit to be detected
by the sensors?
Fold the sheets of paper and try again.
Do you want to shred excessive amounts of
paper at once? Is the overload indicator turned
to red continuously?
Reduce the amount of paper(not exceed the
claimed 12sheets) and try again, until the overload
indicator light turns off.
Blades are
blocked
Is the paper jammed?
Press the
" < "
button and remove any excess
paper.
Blades will not
stop
Excess paper or unusual objects are
blocking the photo sensor?
Remove any excess paper or unusual objects which
blocked the photo sensor, then try again.
Machine sounds
too loud
Is the surface uneven? Is the equipment in
a straight position?
Place the machine on a flat surface.
