1-833-454-0864
2 8
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSES
SOLUTION
Burner will not light
(can ignite with a
match)
Electrode misaligned
Electrode should be positioned 1/8" to 1/4"
away from the burner tube.
Electrode ceramic piece is damaged
Replace electrode.
Faulty Ignition
Contact Customer Support 1-833-454-0864
Burner will not light
(cannot ignite with a
match)
Burners are not properly seated over valve
orifices. Gas not safely entering burner tube.
Check burners to ensure that they are seated
on the valves correctly.
Positive connection not made between
Regulator and Propane tank
Check all connections between the regulator
and propane tank. Ensure a proper seal
before retrying.
Low or out of propane
Change propane tank and try again.
Burner flames are
yellow or irregular
Blockage in the burner venturi, disrupting the air/
gas mixture in the burner.
Clean the burner to remove any obstructions,
including but not limited to spider webs. If
your burners have bug shields, clean any
spider webs, soot, or debris off the bug shield.
Fire behind control
panel- Hot or melting
control knobs
Blockage in the Burner venturi, not allowing
propane to flow through the burner, forcing
flame back towards the control panel. (Flash-
back Fire)
Clean the burner to remove any obstructions
including spider webs.
Burner is improperly seated on gas valve.
Check burners to ensure that they are seated
on the valves correctly.
Low heat, Low
flame or incomplete
flame and difficulty
lighting both burners
(assuming burners
and venturi tubes
are free and clear of
blockages)
All griddle regulators contain a flow limiting
device for consumer safety. This device
measures the amount of propane going through
the regulator to ensure the levels are safe. If
the flow rate through the regulator is too high (a
symptom of a large leak), the flow limiting device
will be triggered, restricting the flow of propane
to reduce the chance of a dangerous fire. This
safety system can accidentally be tripped by
opening a control knob too quickly or connecting
the propane tank when a burner control knob
has been left open.
This safety system can be reset by moving
the burner knobs to the off position and
disconnecting the propane cylinder from
the regulator. Wait five minutes to allow the
pressure to dissipate. Ensure control knobs
are OFF before reconnecting the propane
cylinder to the regulator. Follow proper
lighting procedure.
LP gas cylinder is empty or low
Refill or replace the propane tank.
Regulator stuck in safety position.
Reset the safety by closing both control
knobs, removing the propane cylinder and
pressure regulator. Check connections for
damages, before reconnecting the pressure
regulator and propane cylinder. Follow
proper lighting procedure.
Flame blows out on
“LOW”
Flow limiting device in regulator has been
activated either due to a leak or improper
lighting.
Perform a leak test before resetting the
pressure regulator.
Low or out of propane.
Replace propane cylinder.
High wind condition
Adjust griddle to shield from wind.
Burner is improperly seated on gas jet.
Ensure burners are correctly assembled and
seated on the gas valves.
