15
Warranty policy
All ACSs (Attitude Control Systems) purchased through authorized distribution channels are guaranteed
against defects of material or workmanship for a period of 24 months from date of purchase. Service
will be rendered, and defective parts will be replaced without cost to you within that period, provided
that the equipment does not show any evidence of an impact, liquid damage, mishandling, tampering,
or chemical corrosion, operation contrary to operating instructions, or modification by an unauthorized
repair shop. The manufacturer or its authorized representatives shall not be liable for any repair or
alterations, except those made with its written consent and shall not be liable for damages from delay
or loss of use or from other indirect or consequential damages of any kind, whether caused by defective
material or workmanship or otherwise; and it is expressly agreed that the liability of the manufacturer
or its representatives under all guarantees or warranties, whether expressed or implied, is strictly
limited to the replacement of parts, as herein before provided. No refunds will be made on repairs
performed by non-authorized service facilities.
Procedure during the 24-month warranty period
Any ACS that proves defective during the 24-month warranty period should be returned to the dealer
from whom you purchased the equipment or to the manufacturer. If there is no representative of the
manufacturer in your country, send the equipment to the manufacturer, with postage prepaid. In this
case, it will take a considerable length of time before the equipment can be returned to you owing to
the complicated customs procedures required. If the equipment is covered by warranty, repairs will be
made and parts replaced free of charge, and the equipment will be returned to you upon completion of
servicing. If the equipment is not covered by warranty, the regular charges of the manufacturer or of its
representatives will apply. Shipping charges are to be borne by the owner. If your ACS was purchased
outside of the country where you wish to have it serviced during the warranty period, the
manufacturer's representatives in that country may charge regular handling and servicing fees.
Notwithstanding this, your ACS returned to the manufacturer will be serviced free of charge, according
to this procedure and warranty policy.
In any case, however, shipping charges and custom clearance fees are to be borne by the sender. To
prove the date of purchase when required, please keep the receipts or bills covering the purchase of
your equipment for at least two years. Before sending your equipment for servicing, please make sure
you are sending it to the manufacturer's authorized representatives or their approved repair shops,
unless you are sending it directly to the manufacturer. Always obtain a quotation for the service charge,
and only after you accept the quoted service charge, instruct the service station to proceed with the
servicing.
