18
TROUBLESHOOTING
The troubleshooting guide will help you identify the causes of common problems and how they can be
rectified. Contact your dealer if you experience a problem that is not included in this troubleshooting guide.
Problem
Action
The appliance does not work.
Check that the mains voltage corresponds to the rated voltage on
the type plate.
Check that the power cord is plugged in and that the appliance is
switched on.
Water is running from the
appliance.
Check that the water container is not filled over the MAX mark.
The appliance produces abnormal
noise and large amounts of steam
during the brewing.
Check that the water container does not fill with hot water.
Descale the appliance according to the instructions above.
Coffee powder in the pot.
Check that there is not too much coffee in the filter. Check that
the pot is correctly placed under the filter holder. Avoid removing
the pot from the hot plate for more than 30 seconds while brewing
is in progress.
Check that the filter is the right size and has not burst.
The brewing takes an unusually
long time.
Descale the appliance according to the instructions above.
The appliance stops brewing
before water container is empty.
Descale the appliance according to the instructions above.
The coffee is too weak.
Check that you have added enough coffee. As a rule one level
measure of coffee per cup is enough.
Check that you are not using coffee with a mild taste.
The coffee is too strong.
Check that you have added too much coffee. As a rule one level
measure of coffee per cup is enough.
Check that you are not using coffee with a strong taste.
The coffee does not taste good.
Do not allow the pot to stand for too long on the hot plate,
especially with only a little coffee in it.
The coffee is not hot enough.
Do not brew too little
– a larger amount stays hot longer.
Check that the pot is correctly placed on the hot plate.
It is difficult to take out and put
back the pot.
Check that the filter holder and pot lid are correctly positioned.
Tilt the pot slightly when taking it out and putting it back. Make
sure not to spill any
– risk of scalding.
There is less coffee than
expected.
Check that the pot is correctly placed on the hot plate, so that the
drip-stop mechanism does not prevent the coffee from running
down from the filter.
Descale the appliance according to the instructions above.
Jula reserves the right to make changes. In the event of problems, please contact our service department.
www.jula.com
