Mercado Medic REAL 9500, Instructions For Assembly, Use & Care

20-07315-UK

-02

9

RECONDITIONING AND SERVICE

! Important information for reconditioning and servicing REAL 9500/9600 EL (hereinafter referred to as 

the Product):

 - The Product does not require periodic maintenance in cases where it has a responsible prescriber in 

the healthcare sector. In markets outside Sweden and Norway where a distributor has sold the Product 

directly to the user (where applicable), and therefore there is no responsible prescriber, periodic 

maintenance must be carried out every other year throughout the Product’s entire life cycle according to 

sections 1-10 in this section.

 - A thorough visual inspection must be performed of the Product’s main components in connection 

with service and reconditioning in order to ensure the user’s safety. These include the base, lifting 

mechanism, seat frame, back recliner and U-bars for armrests. The inspection must include welds, 

lockable functions and settings.

 - The user must not sit in the Product while it is being reconditioned or serviced or during maintenance.
 - Do not use high pressure washers when cleaning the Product.
 - When checking the PLUS base, always inspect the weld between the base’s front and rear legs. Any 

indication of cracks in the material or paint in this area should be regarded as reason to replace the base, 

or the Product. 

 - In case of reduced braking action, check both the stability of the base and the condition of the brake 

rubber. If the Product is not resting on all four wheels in the unbraked position, the Product must be 

withdrawn from service immediately. Check for instability in different locations and directions to rule out 

the floor as the cause of any instability.

1. Electronics unit

1.1. Electronics / function / 

cleaning

Check the electronics and see which 

electrical functions are connected. 

Test electrical functions; if the chair 

does not work, try connecting the 

charger for at least 10 seconds. 

Check for any damage to the 

electronics box. 

1.2. Control unit / function / 

cleaning

Check the functions of the controls, 

and check that the housing is intact 

and that all buttons are working. 

Wipe the controls with a cloth lightly 

dampened with disinfectant; this is 

to avoid the risk of cross-infection. 

Do not use solvents, bleach, 

polishes, synthetic detergents, 

polishing waxes or sprays on the 

chair.

1.3. Connectors / attachment

Check that cables and connectors 

are intact and properly secured. 

Make sure that cables and 

connectors cannot be pinched or 

crushed.

1.4. Batteries/battery charger/

function

Check that the charger is working 

and that the housing and cables are 

undamaged.

Check the batteries’ voltage 

and that there is not too great a 

difference between the batteries’ 

charge; this indicates that a battery 

cell has failed.

1.5. Electric seat tilt / function

Check that the actuator is not visibly 

damaged. Check the function of the 

actuator’s moving parts. Ensure that 

all locking screws are tightened to 

avoid any play in the end position. 

1.6. Electric backrest / function

Check that the actuator is not visibly 

damaged. Check the function of the 

actuator’s moving parts. Ensure that 

all locking screws are tightened to 

avoid any play in the end position.

1.7. Electric brake / function

Check that the actuator is not visibly 

damaged. Check the function of the 

actuator’s moving parts. Ensure that 

all locking screws are tightened to 

avoid any play in the end position.
Check all joints and that the clamp 

mounting on the brake shaft and 

base tube is correctly positioned.

2. Electric lifting mechanism

2.1. Noise / sliding clutch

Listen for any abnormal noise in 

the electric lifting mechanism, 

and replace the electric lifting 

mechanism if a bearing is defective 

in any way. The electric lifting 

mechanism can be sent to Mercado 

Medic AB for repair/reconditioning.
Load the chair and check that the 

electric lifting mechanism does not 

slip to lowered. Otherwise ensure 

the correct torque for the sliding 

clutch.

2.2. Rotation lock / lubrication

Check that there is no play in 

the electric lifting mechanism in 

the direction of rotation. If there 

is, replace the electric lifting 

mechanism. The electric lifting 

mechanism can be sent to Mercado 

Medic AB for repair/reconditioning.

2.3. Attachment / tightening

Check that the seat frame and 

base are correctly assembled and 

tightened.

2.4. Cabling / wear

Inspect cables for any signs of wear, 

pinching or crushing.

3. Chassis

3.1. Welds

Check all welds carefully for signs of 

cracks, corrosion, movement, etc.

3.2. Bolted joints

Check and tighten all bolted joints. 

Replace screws that have damaged 

heads or threads.

RECONDITIONING INSTRUCTIONS CHECK POINTS