Mercedes-Benz A0009060307, Instruction Manual

9

Mercedes-Benz Wallbox

 | Resolving errors 

The following errors may occur:

Type of error 

Possible cause

Suggested solution

LEDs are not functioning.

The wallbox does not have a 
power supply.

The power supply is interrupted within the domestic electrical infrastructure: Check the upstream 
MCB(s) and RCCB and switch them back on if required. If the error repeats or occurs permanently, 
contact your local Mercedes-Benz technical support.

An internal fault has 
occurred in the wallbox.

The wallbox must be replaced. In this case, please always contact your local Mercedes-Benz technical 
support.

The electric vehicle is not 
recognized.

The charging cable is not 
properly plugged into the 
vehicle.

Remove the recharge plug from the vehicle and plug it back in: Should the error persist, check the 
Mode 3 charging cable and contact your local Mercedes-Benz technical support.

The indicator LEDs show an 
error message.

The Mercedes-Benz Wallbox 
detects a malfunction.

Please reinitiate the charging procedure: If the error repeats or occurs permanently, take the wallbox 
out of operation (see below) and contact your local Mercedes-Benz technical support.

PLEASE NOTE!

Should the power supply be faulty, please take the wallbox out of operation (see page 9) and contact your local 
Mercedes-Benz technical support.

Taking the product out of and back into 

operation

If required, you can take your Mercedes-Benz Wallbox out of operation. To take the wallbox out of operation, please proceed 
as follows:

1.  Switch of the external residual current circuit breaker (RCCB), thus disconnecting the wallbox from the power grid.
2.  In addition, switch off any upstream fuse(s).
3.  Now, the Mercedes-Benz Wallbox can no longer be used for charging.
4.  To take the wallbox back into operation at a later time, please proceed as follows:
5.  Switch on any upstream fuse(s).
6.  In addition, switch the external residual current circuit breaker (RCCB) on, thus connecting the wallbox to the power grid.
When the Mercedes-Benz Wallbox is reconnected to the power grid, it will reinitiate the start-up procedure: This includes an 
internal test of the electronics to ensure correct functioning. The internal check routine is indicated by the LEDs on the front 
of the Mercedes-Benz Wallbox as follows.

LED display

Description

All three LEDs flash once …

... and then go out.

Then, the blue LED 

 and the green LED 

 flash to indicate the current version 

of the software (not relevant for operation).

On completion the blue LED 

 flashes every 5 seconds, the green LED 

 and the red LED 

 go out. The vehicle can 

now be connected for charging.