mcr DOR smoke control dampers
„MERCOR” S.A.
– The company reserves the right to modify and change the document.. Version: mcr DOR 22.05.04.1
15/16
9. WARRANTY TERMS & CONDITIONS
1. “MERCOR” SA grants 12 months of warranty for the equipment quality from the date of purchase,
unless the sales contract states otherwise.
2. Submit each warranty claim to “MERCOR” SA in 7 days from the date of discovery of a warranty
eligible defect
3. Submit warranty claims by calling at: tel. +48 58 341 42 45, by fax: +48 58 341 39 85, by e-mail:
reklamacje@mercor.com.pl or by traditional mail: “MERCOR” SA, ul. Grzegorza z Sanoka 2, 80-408
Gdańsk, Poland.
4. If physical defects of equipment are found during the warranty period, “MERCOR” SA warrants and
represents to remove them in shortest possible time from serving the written warranty claim with the
proof of purchase or sales contract, subject to Item 10.
5. “MERCOR” SA has the right to extend the time of repair if the defect removal is complicated or
requires purchase of custom components or spare parts.
6. The warranty liability only covers all defects arising from causes present in the equipment at the date
of sale.
7. Defects caused by improper operation or otherwise as listed in Item 10 herein, the buyer / warranty
beneficiary will be charged with the costs of their removal.
8. Condition for rectifying defects is that the applicant makes the site/localisation where devices are
installed available, in particular, ensuring: the lift in the case of devices mounted at a height above
3m, free access to the rooms where the devices were installed and necessary revisions, dismantling
thermal insulation, disassembling suspended ceilings, disassembling other installations, if they
prevent free access to the device.
9. If the device can not be repaired at the place of its installation, "MERCOR" SA reserves the necessity
of its disassembly, possible delivery to the address indicated by "MERCOR" SA and re-assembly.
The cost of this operation lies with the buyer / holder of the guarantee.
10. The warranty does not cover:
Any damage or failure of the equipment caused by improper operation, tampering, failure to
conduct periodic technical inspection and/or maintenance established in the Operating and
Maintenance Manual, section “SERVICING AND MAINTENANCE”.
Any damage beyond reasonable control of “MERCOR” SA, and specifically: caused by force
majeure, such as torrential rainfall, flooding, hurricanes, inundation, lightning strike, power grid
overvoltage, explosion, hail, collision with aircraft, fire, avalanche, landslide and indirect
damage due to those causes. Torrential rainfall is understood as any rainfall with the
effectiveness factor of 4 or higher in accordance with the definition of the Polish Institute of
Meteorology and Water Management - National Research Institute (IMGW-PIB). If the
effectiveness factor value specified in the preceding sentence cannot be reasonably
established, the actual condition and extent of damage shall be considered at the site of their
origin as the action of torrential rain. Hurricane is understood as any wind with a minimum
speed of 17.5 m/s (and damage shall be recognised as caused by hurricanes if the effects of
such weather phenomenon has been found in the direct vicinity of the damaged property).
Damage due to failure to immediately report any defect found.
Deterioration in the quality of coatings due to natural weathering/ageing.
Defects caused by abrasive or aggressive cleaning agents.
Damage caused by aggressive external influence, specifically chemical or biological in nature,
or when the origin of which is related to the production processing or activity carried out within
the facility protected by the equipment or in its direct vicinity.
Wearing parts and consumables (e.g. gaskets/seals), unless they have defects of
workmanship and/or material.
Damage caused by improper transport, handling, unloading and/or storage of the equipment.
Damage caused by installation of the equipment in violation of this Operating and Maintenance
Manual and/or good construction practice.
The equipment and/or parts thereof with removed or damaged nameplate (rating plate) and/or
warranty seals.
