Section 8 - Customer Assistance Information
Page 82
90-8M0053263 NOVEMBER 2010
Owner Service Assistance
Local Repair Service
If you need service for your Mercury MerCruiser–powered boat, take it to your authorized dealer. Only authorized dealers specialize
in Mercury MerCruiser products and have factory‑trained mechanics, special tools and equipment, and genuine Quicksilver parts
and accessories to properly service your engine.
NOTE: Quicksilver parts and accessories are engineered and built by Mercury Marine specifically for Mercury MerCruiser
sterndrives and inboards.
Service Away From Home
If you are away from your local dealer and the need arises for service, contact the nearest authorized dealer. Refer to the Yellow
Pages of the telephone directory. If, for any reason, you cannot obtain service, contact the nearest Regional Service Center.
Outside the United States and Canada, contact the nearest Marine Power International Service Center.
Stolen Power Package
If your power package is stolen, immediately advise the local authorities and Mercury Marine of the model and serial numbers
and to whom the recovery is to be reported. This information is maintained in a database at Mercury Marine to aid authorities and
dealers in recovery of stolen power packages.
Attention Required after Submersion
1. Before recovery, contact an authorized Mercury MerCruiser dealer.
2. After recovery, immediate service by an authorized Mercury MerCruiser dealer is required to reduce the possibility of serious
engine damage.
Replacement Service Parts
!
WARNING
Avoid fire or explosion hazard. Electrical, ignition, and fuel system components on Mercury Marine products comply with federal
and international standards to minimize risk of fire or explosion. Do not use replacement electrical or fuel system components
that do not comply with these standards. When servicing the electrical and fuel systems, properly install and tighten all
components.
Marine engines are expected to operate at or near full throttle for most of their life. They are also expected to operate in both fresh
and saltwater environments. These conditions require numerous special parts. Exercise care when replacing marine engine parts,
because specifications are different from those of the standard automotive engine. For example, one of the most important special
replacement parts, is the cylinder head gasket. Marine engines cannot use steel‑type automotive head gaskets because saltwater
is highly corrosive. A marine engine head gasket uses special materials to resist corrosion.
Because marine engines must be capable of running at or near maximum RPM much of the time, they also have special valve
springs, valve lifters, pistons, bearings, camshafts and other heavy‑duty moving parts.
Mercury MerCruiser marine engines have other special modifications to provide long life and dependable performance.
Parts and Accessories Inquiries
Direct any inquiries concerning Quicksilver replacement parts and accessories to your local authorized dealer. The dealer has the
necessary information to order parts and accessories for you if they are not in stock. Only authorized dealers can purchase genuine
Quicksilver parts and accessories from the factory. Mercury Marine does not sell to unauthorized dealers or retail customers.
When inquiring on parts and accessories, the dealer requires the
engine model
and
serial numbers
to order the correct parts.
Resolving a Problem
Satisfaction with your Mercury MerCruiser product is very important to your dealer and to us. If you ever have a problem, question
or concern about your power package, contact your dealer or any authorized Mercury MerCruiser dealership. If you need additional
assistance:
1. Talk with the dealership's sales manager or service manager. Contact the owner of the dealership if the sales manager and
service manager have been unable to resolve the problem.
2. If your question, concern, or problem cannot be resolved by your dealership, please contact Mercury Marine Service Office
for assistance. Mercury Marine will work with you and your dealership to resolve all problems.
The following information will be needed by the Service Office:
•
Your name and address
•
Daytime telephone number
