Section 8 - Customer Assistance Information
Page 108
90-8M0070851
eng
AUGUST 2012
Owner Service Assistance
Local Repair Service
Always return your Mercury Diesel powered boat to your authorized dealer for service. The dealer has factory trained
mechanics, special tools, equipment, and the factory authorized parts and accessories to properly service the engine. If you
need further assistance, contact us at 920‑929‑5040.
Service Away From Home
If a service need arises while traveling, contact the nearest Mercury Diesel authorized dealer. If you need further assistance,
contact us at 920‑929‑5040.
Stolen Power Package
If your power package is stolen, immediately advise the local authorities and Mercury Marine of the model and serial numbers
and to whom the recovery is to be reported. This information is filed at Mercury Marine to aid authorities, dealers, and
distributors in the recovery process.
Attention Required After Submersion
1. Before recovery, contact a Mercury Diesel authorized repair facility.
2. After recovery, immediate service by a Mercury Diesel authorized repair facility is required to prevent serious damage to
the power package.
Replacement Service Parts
!
WARNING
Avoid fire or explosion hazard. Electrical, ignition, and fuel system components on Mercury Marine products comply with
federal and international standards to minimize risk of fire or explosion. Do not use replacement electrical or fuel system
components that do not comply with these standards. When servicing the electrical and fuel systems, properly install and
tighten all components.
Marine engines are expected to operate at or near full throttle for most of their life. They are also expected to operate in both
fresh and saltwater environments. These conditions require numerous special parts. Exercise care when replacing marine
engine parts, as specifications are quite different from those of the standard automotive engine.
Since marine engines must be capable of running at or near maximum RPM much of the time, special pistons, camshafts, and
other heavy‑duty moving parts are required for long life and peak performance.
These are but a few of the many special modifications that are required in Mercury Diesel marine engines to provide long life
and dependable performance.
Parts and Accessories Inquiries
All inquiries concerning Quicksilver replacement parts and accessories should be directed to your local authorized dealer. The
dealer has the necessary information to order parts and accessories for you if he does not have them in stock. Only authorized
dealers can purchase genuine Quicksilver parts and accessories from the factory. Mercury Marine does not sell to unauthorized
dealers or retail customers. When inquiring on parts and accessories, the dealer requires the engine model and serial numbers
to order the correct parts.
Resolving a Problem
Satisfaction with your Mercury Diesel product is very important to your dealer and to us. Problems, questions, or concerns
about your power package can be addressed by a Mercury Diesel authorized repair facility. If additional assistance is required,
take these steps:
1. Talk with the dealership’s sales manager or service manager. If this has already been done, then contact the owner of the
dealership.
2. If you have a question, concern, or problem that cannot be resolved by your dealership, please contact your local
distributor of Mercury Diesel products for assistance. The distributor will work with you and your dealership to resolve all
problems.
The service office will need the following information:
•
Your name and address
•
Daytime telephone number
•
Model and serial numbers for your power package
•
The name and address of your dealership
