3
LIMITED WARRANTY
Merlin Products are covered by a limited one-year warranty
policy. If the product suffers from a manufacturing defect, the
customer will receive a replacement if claimed within 15 days
of the purchase date. Otherwise, the product will be inspected
for possible repair options. The product will either be repaired
and returned free of charge, or replaced. All repair services past
the one-year warranty period will be charged for any repairs
that need to be made.
If the client is located outside the UAE, or is otherwise unable to
personally deliver the defective product to our service center or
retail outlets, he/she may send it via post at his/her own cost.
The repaired/replaced product will then be returned to the client
via courier mail at Merlin’s cost, as long as the warranty period
is still active.
Important: This limited warranty DOES NOT COVER normal wear
and tear, accidents, damage during transit, misuse, abuse or
neglect. Attempting to disassemble the unit will render the
warranty null and void.
We hope you enjoy the quality of Merlin Digital product.
Please take out a few minutes to register your product at
merlin-digital.com/register
to avail:
• Special discounts and promotions on other Merlin products
• Exclusive information on new products and innovations
• Reminders about product firmware downloads, updates and upgrades
• Competitions and exciting giveaways
To learn more about Merlin products visit our site at:
www-merlin-digital.com
or
like our Facebook page on
facbook.com/merlin.digital.gadgets
For enquiries and information call our toll free number
800-MERLIN
(Sat-Thu, 9 am - 6 pm)
Contact our support staff for troubleshooting and any other enquiries relating to
your Merlin product by sending an email at
support@merlin-digital.com
and your issue will be resolved within 48 hours.
REGISTER
for exclusive
product releases
and future
prize drawings!
Mazaya Centre
Burj Khalifa
Safest Way
Super Market
Business Bay
Metro Station
Burj Khalifa/Dubai Mall
Metro Station
To Abu Dhabi
PET
ZONE
Parking
Entrance from back side
SERVICE CENTER MAP
Al Thouraya Building
SHEIKH ZAYED ROAD
For a complete list of our worldwide locations,
visit
http://merlin-digital.com/contacts
REGISTER
NOW
A) Yes. If the hard disk is still in working order just replace the
enclosure with the new one and use the same password to
access your data.
Q) If I remove the HDD from the enclosure and put in a
different type will the HDD be accessible.
A) No. Only if used with the Merlin Datasafe will the data be
accessible.
Q) What happens when changing the password does not
work?
A) Use the old password to access the HDD and the data on
it.
Q) Is the data stored in the Datasfe encrypted.
A) No, but it’s protected by the special algorithm.
