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CHAMBERLAIN LIMITED WARRANTY
Merlin® Professional Swing A 200
Articulated Gate Opener
Chamberlain Australia Pty Limited / Chamberlain New Zealand Limited
(Chamberlain)
, the manufacturer of Merlin® automatic gate openers, is committed to manufacturing
and supplying high quality goods. As part of this commitment, we seek to provide reliable service
and support for our goods and are pleased to provide you, the original purchaser, with this
Chamberlain Limited Warranty.
The benefits given to you under this Chamberlain Limited Warranty are in addition to any rights and
remedies that you may have under Australian or New Zealand consumer protection laws. Our goods
come with guarantees that cannot be excluded under the Australian Consumer Law, or New Zealand
Consumer Guarantess Act 1993. You are entitled to a replacement or refund for a major failure and
for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
Chamberlain’s warranty
What is covered
Chamberlain warrants to the original purchaser of the Merlin Swing A 200 Articulated Gate Opener
(Unit) that all parts of the Unit, other than remote controlled transmitters, battery back up units,
accessories, globes and batteries, are free from defects in materials and workmanship for a period of
36 months or 7,500 cycles (each opening & closing of the gate equals 1 cycle) whichever comes
first, from the date of purchase when installed by a Professional dealer appointed or authorised by
Chamberlain on a typical gate installation within the indicated specifications.
Chamberlain warrants that the remote controlled transmitters (E970M) included with the Unit are free
from defects in materials and workmanship for a period of 24 months from the date of purchase and
all other accessories included with the Unit are free from defects in materials and workmanship for a
period of 12 months from the date of purchase.
What is not covered
Batteries and globes are not covered under the Chamberlain Limited Warranty.
Travel costs incurred by Chamberlain or the Professional Dealer in either travelling to or from areas
outside a capital city metropolitan area. These costs will be at the purchaser’s expense.
Additional access costs incurred by a Professional Dealer or Chamberlain in obtaining access where
the Unit is not readily accessible. These cost will be at the purchaser’s expense.
Warranty Conditions
It is a condition of this Chamberlain Limited Warranty that the Unit is sold, installed and serviced by a
Professional Dealer appointed or authorised by Chamberlain. A Merlin branded gate opener
purchased over the internet and installed by a person other than a Professional Dealer will not be
covered by this Chamberlain Limited Warranty.
It is also a condition of this Chamberlain Limited Warranty that for the operating life of the Unit:
1 the gate and the Unit is professionally maintained and serviced by a Professional Dealer during the
Chamberlain Limited Warranty period such that the gate operates according to manufacturer
specifications. If your gate binds or sticks, then it must not be used until serviced by a trained
gate technician or Profesional Dealer. The gate service fee will be at the purchaser’s expense;
2 the warranty is registered by completing the online form at
www.gomerlin.com.au or www.gomerlin.co.nz; and
3 you retain your sales docket or invoice as proof of purchase, and attach it to this manual to enable
you to establish the date of purchase in the unlikely event of a warranty service being required.
Making a claim
During the applicable Chamberlain Limited Warranty period, if you are concerned that the Unit may
be defective, call the Professional Dealer that sold/installed the opener, or our service centre on the
toll free number below and a Chamberlain technician will diagnose the problem and arrange for this
to be rectified.
Once the problem has been diagnosed, subject to your rights under the applicable Australian and
New Zealand consumer protection laws with respect to major failures, Chamberlain or its
Professional Dealer will provide you with either, repairs to the Unit or a replacement Unit.Repairs and
replacement parts provided under this Chamberlain Limited Warranty are provided free of charge
and are warranted for the remaining portion of the original warranty period.
This Chamberlain Limited Warranty provides benefits which are in addition to your other rights and
remedies as a consumer.
Exclusions - what voids the warranty
If our service centre determines that a warranty claim has been made in respect of a failure or defect
arising under or out of any exclusion detailed below such that the claim is not covered under this
Chamberlain Limited Warranty, we may, subject to your other rights and remedies as a consumer,
charge you a fee to repair, replace and/or return the Unit to you.
This Chamberlain Limited Warranty does not cover any failure of, or defect in, the Unit due to:
1 non-compliance with the instructions regarding specifications, installation, operation, maintenance
and testing of the Unit or of any product with which the Unit is used;
2 any attempt by a person other than a Professional Dealer to repair, dismantle, reinstall or move
the Unit to another location once it has been installed;
3 use of any copy, imitation or replica gate remotes with your Merlin Unit;
4 tampering, neglect, abuse, wear and tear, accident, electrical storm, excessive use or conditions
other than normal use;
5 problems with, or relating to, the gate or gate hardware;
6 problems caused by electrical faults or replacement of batteries or light bulbs, blown fuses,
electrical surges, power surges or power strikes, fire, flood, lightning or storms;
7 corrosion caused by sea air if located near a waterway, beach etc;
8 lack of proper maintenance, service or care of the gate and Unit;
9 any unauthorised modification to the Unit; or
10 damage caused by insects, pests or other after sale damage caused by events or accidents
outside Chamberlain’s reasonable control and not arising under normal and standard operating
conditions.
NB: A General Purpose Outlet (GPO) ie: power point must be supplied by the consumer as this
electrical fitting does not form a part of the Unit (opener).
If this Chamberlain Limited Warranty does not apply, you may have rights available to you under the
Australian and New Zealand consumer protection laws.
Liability – Australia only
Except as set out in the Australian Consumer Law (being Schedule 2 of the Competition and
Consumer Act 2010) (as amended, consolidated or replaced):
1 all other guarantees, warranties and representations in relation to the Unit or its supply are
excluded to the extent that Chamberlain can lawfully exclude them; and
2 under no circumstances will Chamberlain be liable for consequential, incidental or special damages
arising in connection with the use, or inability to use, the Unit, other than those which were
reasonably foreseeable as liable to result from the failure.
Liability – New Zealand only
Except as set out in the Fair Trading Act 1986 and the Consumer Guarantees Act 1993 (as
amended, consolidated or replaced):
1 all other guarantees, warranties and representations in relation to the Unit or its supply are
excluded to the extent that Chamberlain can lawfully exclude them; and
2 under no circumstances will Chamberlain be liable for consequential, incidental or special damages
arising in connection with the use, or inability to use, the Unit, other than those which were
reasonably foreseeable as liable to result from the failure.
Note
Chamberlain reserves the right to change the design and specifications of the Unit without prior
notification. Some features or accessories of the Unit may not be available in certain markets or
areas. Please check with your distributor.
Chamberlain service centre contact details
WARRANTY
Australia
Phone toll free 1800 474 326
Fax toll free 1800 888 121
Unit 1, 75 Epping Road North Ryde, NSW 2113
Website www.gomerlin.com.au
Email customerservice@chamberlainanz.com
New Zealand
Auckland phone 09 477 2823
Phone toll free 0800 653 667
Fax toll free 0800 653 663
Website www.gomerlin.co.nz
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