Merlin MGLDK, Installation And Operating Instructions Manual

44

Australia 

Phone toll free 1800 474 326  
Fax toll free 1800 888 121  
Unit 1, 75 Epping Road North Ryde, NSW 2113

Website www.gomerlin.com.au 

Email customerservice@chamberlainanz.com 

New Zealand 

Auckland phone 09 477 2823  
Phone toll free 0800 653 667  
Fax toll free 0800 653 663 

Website www.gomerlin.co.nz

CHAMBERLAIN LIMITED WARRANTY 

Merlin® Professional Swing L 300 

Linear Atuator Gate Opener

Chamberlain Australia Pty Limited / Chamberlain New Zealand Limited 

(Chamberlain),

 the manufacturer of Merlin® automatic gate openers, is committed to manufacturing 

and supplying high quality goods. As part of this commitment, we seek to provide reliable service 

and support for our goods and are pleased to provide you, the original purchaser, with this 

Chamberlain Limited Warranty. 

The benefits given to you under this Chamberlain Limited Warranty are in addition to any rights and 

remedies that you may have under Australian or New Zealand consumer protection laws. Our goods 

come with guarantees that cannot be excluded under the Australian Consumer Law, or New Zealand 

Consumer Guarantess Act 1993. You are entitled to a replacement or refund for a major failure and 

for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have 

the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not 

amount to a major failure.

Chamberlain’s warranty

What is covered

Chamberlain warrants to the original purchaser of the Merlin Swing L 300 Linear Actuator Gate 

Opener (Unit) that all parts of the Unit, other than remote controlled transmitters, battery back up 

units, accessories, globes and batteries, are free from defects in materials and workmanship for a 

period of 36 months or 7,500 cycles (each opening & closing of the gate equals 1 cycle) whichever 

comes first, from the date of purchase when installed by a Professional dealer appointed or 

authorised by Chamberlain on a typical gate installation within the indicated specifications.

Chamberlain warrants that the remote controlled transmitters (E970M) included with the Unit are free 

from defects in materials and workmanship for a period of 24 months from the date of purchase and 

all other accessories included with the Unit are free from defects in materials and workmanship for a 

period of 12 months from the date of purchase.

What is not covered

Batteries and globes are not covered under the Chamberlain Limited Warranty. 

Travel costs incurred by Chamberlain or the Professional Dealer in either travelling to or from areas 

outside a capital city metropolitan area. These costs will be at the purchaser’s expense. 

Additional access costs incurred by a Professional Dealer or Chamberlain in obtaining access where 

the Unit is not readily accessible. These cost will be at the purchaser’s expense.

Warranty Conditions

It is a condition of this Chamberlain Limited Warranty that the Unit is sold, installed and serviced by a 

Professional Dealer appointed or authorised by Chamberlain. A Merlin branded gate opener 

purchased over the internet and installed by a person other than a Professional Dealer will not be 

covered by this Chamberlain Limited Warranty.

It is also a condition of this Chamberlain Limited Warranty that for the operating life of the Unit: 

1 the gate and the Unit is professionally maintained and serviced by a Professional Dealer during the  

   Chamberlain Limited Warranty period such that the gate operates according to manufacturer 

   specifications. If your gate binds or sticks, then it must not be  used until serviced by a trained 

   gate technician or Profesional Dealer. The gate service fee will be at the purchaser’s expense;

2 the warranty is registered by completing the online form at

   www.gomerlin.com.au or www.gomerlin.co.nz; and

3 you retain your sales docket or invoice as proof of purchase, and attach it to this manual to enable   

   you to establish the date of purchase in the unlikely event of a warranty service being required.

Making a claim

During the applicable Chamberlain Limited Warranty period, if you are concerned that the Unit may 

be defective, call the Professional Dealer that sold/installed the opener, or our service centre on the 

toll free number below and a Chamberlain technician will diagnose the problem and arrange for this 

to be rectified. 

Once the problem has been diagnosed, subject to your rights under the applicable Australian and 

New Zealand consumer protection laws with respect to major failures, Chamberlain or its 

Professional Dealer will provide you with either, repairs to the Unit or a replacement Unit.Repairs and 

replacement parts provided under this Chamberlain Limited Warranty are provided free of charge 

and are warranted for the remaining portion of the original warranty period.

This Chamberlain Limited Warranty provides benefits which are in addition to your other rights and 

remedies as a consumer.

Exclusions - what voids the warranty 

If our service centre determines that a warranty claim has been made in respect of a failure or defect 

arising under or out of any exclusion detailed below such that the claim is not covered under this 

Chamberlain Limited Warranty, we may, subject to your other rights and remedies as a consumer, 

charge you a fee to repair, replace and/or return the Unit to you.

This Chamberlain Limited Warranty does not cover any failure of, or defect in, the Unit due to: 

1  non-compliance with the instructions regarding specifications, installation, operation, maintenance 

    and testing of the Unit or of any product with which the Unit is used; 

2  any attempt by a person other than a Professional Dealer to repair, dismantle, reinstall or move 

    the Unit to another location once it has been installed;

3  use of any copy, imitation or replica gate opener remotes with your Merlin Unit; 

4  tampering, neglect, abuse, wear and tear, accident, electrical storm, excessive use or conditions  

    other than normal use; 

5  problems with, or relating to, the gate or gate hardware;

6  problems caused by electrical faults or replacement of batteries or light bulbs, blown fuses, 

    electrical surges, power surges or power strikes, fire, flood, lightning or storms;

7   corrosion caused by sea air if located near a waterway, beach etc; 

8   lack of proper maintenance, service or care of the gate and Unit; 

9   any unauthorised modification to the Unit; or 

10 damage caused by insects, pests or other after sale damage caused by events or accidents 

    outside Chamberlain’s reasonable control and not arising under normal and standard operating  

    conditions.

NB: A General Purpose Outlet (GPO) ie: power point must be supplied by the consumer as this 

electrical fitting does not form a part of the Unit (opener).

If this Chamberlain Limited Warranty does not apply, you may have rights available to you under the 

Australian and New Zealand consumer protection laws.

Liability – Australia only

Except as set out in the Australian Consumer Law (being Schedule 2 of the Competition and 

Consumer Act 2010) (as amended, consolidated or replaced): 

1 all other guarantees, warranties and representations in relation to the Unit or its supply are 

   excluded to the extent that Chamberlain can lawfully exclude them; and 

2 under no circumstances will Chamberlain be liable for consequential, incidental or special damages 

   arising in connection with the use, or inability to use, the Unit, other than those which were 

reasonably foreseeable as liable to result from the failure.

Liability – New Zealand only

Except as set out in the Fair Trading Act 1986 and the Consumer Guarantees Act 1993 (as 

amended, consolidated or replaced): 

1  all  other  guarantees,  warranties  and  representations  in  relation  to  the  Unit  or  its  supply  are                                                   

   excluded to the extent that Chamberlain can lawfully exclude them; and 

2 under no circumstances will Chamberlain be liable for consequential, incidental or special damages  

   arising in connection with the use, or inability to use, the Unit, other than those which were 

   reasonably foreseeable as liable to result from the failure.

Note

Chamberlain reserves the right to change the design and specifications of the Unit without prior 

notification. Some features or accessories of the Unit may not be available in certain markets or 

areas. Please check with your distributor.

Chamberlain service centre contact details

114A5435B

WARRANTY