PowerGuard
PRO
User & Installation Guide Rev A
Page 17
Warranty
PowerGuard
PRO
is warranted to be free of defects caused during manufacture for a period of 2 years
from purchase. The warranty may be invalidated if the device has been altered, misused, installed
incorrectly or operated in adverse conditions described in the “Precautions”
section of this document.
What does this warranty cover and how long does it last?
This Limited Warranty is provided by Merlin
Equipment Limited. (“Merlin”) and covers defects in workmanship and materials in your
PowerGuard
PRO
. This warranty period lasts for 24 months from the date of purchase at the point of sale to you, the
original end user customer, unless otherwise agreed in writing (the “Warranty Period”). You will be
required to demonstrate proof of purchase to make warranty claims.
This Limited Warranty is transferable to subsequent owners but only for the unexpired portion of the
Warranty Period. Subsequent owners also require original proof of purchase as described in “What
proof of purchase is required?”
What will Merlin do?
During the Warranty Period Merlin will, at its option, repair the product (if
economically feasible) or replace the defective product free of charge, provided that you notify Merlin
of the product defect within the Warranty Period, and provided that Merlin through inspection
establishes the existence of such a defect and that it is covered by this Limited Warranty.
Merlin will, at its option, use new and/or reconditioned parts in performing warranty repair and
building replacement products. Merlin reserves the right to use parts or products of original or
improved design in the repair or replacement. If Merlin repairs or replaces a product, its warranty
continues for the remaining portion of the original Warranty
Period or 90 days from the date of the return shipment to the customer, whichever is greater. All
replaced products and all parts removed from repaired products become the property of Merlin.
Merlin covers both parts and labour necessary to repair the product, and return shipment to the
customer via a Merlin-selected non-expedited surface freight within the contiguous United States and
Canada. Alaska, Hawaii and outside of the United States and Canada are excluded. In Europe, this is
the EMEA. Contact Merlin Customer Service for details on freight policy for return shipments from
excluded areas.
How do you get service?
If your product requires troubleshooting or warranty service, contact your
merchant. If you are unable to contact your merchant, or the merchant is unable to provide service,
contact Merlin directly at: Merlin Equipment Ltd, Unit 4, Cabot Business Village, Poole BH17 7BA,
United Kingdom. Tel: +44 (0) 1202 697979.
