Troubleshooting
Issue /
Message
Possible Reasons
Possible Solutions
”Network problems de-
tected.
Checking for
new updates”
There is no Internet
connection or a fire-
wall may be blocking
the connection.
Check your internet
connection and fire-
wall settings to un-
block the application.
”Scan error. Please
setup the Kinect
position properly.”
The
Kinect
was not
correctly set up.
Make sure that the
scanning
space
in
front of the
Kinect
is
uncluttered and that
there are no large
objects, such as a
wall,
right behind
you.
Stand in the
green zone as shown
on the screen.
The
Kinect
was set
too high for the per-
son’s height and in
its upper position the
sensor cannot see the
person’s shoulders.
Set up the
Kinect
ap-
proximately at chest
level, but no higher
than 1.2 meters (3
feet 11 inches)
10
Summary of Contents for Shapify
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